ShepHyken
JUNE 6, 2022
The first tip reminded me of a strategy where customers send in videos about how they use products. What Makes Good Customer Service? Travelers Today) Customer service should be an integral part of any brand’s strategy. That’s why this article in Travelers Today caught my eye.
ShepHyken
MAY 16, 2022
Southwest to Invest $2B to ‘Transform’ Customer Experience by Donna M. Power 2022 North America Airline Satisfaction Study. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Follow on Twitter: @Hyken.
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CSM Magazine
FEBRUARY 2, 2024
The reason most organizations deliver poor or mediocre customer service is that they don’t understand the power of a customer service strategy. John Tschohl of the Service Quality Institute, explains. Strategy is a powerful tool you can use to gain market share and market dominance.
Joe Rawlinson
JANUARY 18, 2022
Although there are plenty of ways to improve your business, these 10 tips will make a difference for your company’s bottom line in 2022: 1. Making your customers want to buy is a must. Here are a few tips to help you increase your sales volume in 2022: Do more of what works and less of what doesn’t.
CSM Magazine
OCTOBER 5, 2022
One of the major weaknesses of most organizations is top management’s lack of a customer service strategy. They fail to realize the strategic opportunity on how to use superior service as a vehicle to build market share and market dominance. All three companies provide Relentless Customer Service.
CSM Magazine
MAY 31, 2023
The goal of customer service is to make customers happy, but the logistics behind it can be costly for businesses, especially when they’re not sustainable. According to BusinessWire, it was around $175 trillion in 2022 and is expected to grow at a CAGR of 6.2%. The logistics sector is growing exponentially.
ShepHyken
NOVEMBER 2, 2018
Chatbots have risen to prominence in almost every sector that needs to maintain a customer service front or any industry that maintains a database that would boost the customer experience if users had easy access to it. Read Shep’s latest Forbes Article: Five Ways Comcast Creates A World-Class Customer Experience.
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