2025 Consumers Contact Center ROI 
Playvox
JANUARY 13, 2022
If your contact center is planning for the future, be sure to make employee experience and getting the right technology in place top priorities. We recently participated in a discussion with two industry experts that focused on megatrends that will impact contact centers in 2022. Technology always needs focus.
Lumoa
JUNE 23, 2021
In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service. In the past, contact centers could stay ahead of the curve as long as they ensured to utilize the right solutions and tools to service customers.
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Comm100
NOVEMBER 15, 2022
It is the third highest reason why consumers switch brands , only sitting behind better deals and superior product quality. A positive customer service experience makes 94% of consumers more likely to purchase. With the development of technology, today’s consumers now expect brands to offer the very best support.
TechSee
FEBRUARY 5, 2019
ROI is fundamental, as C-suite executives at leading service providers demand measurable returns from their outlay. Answering the pressing need for ROI, the do it yourself approach – powered by intelligent virtual assistants – will continue to deflect the need for human interaction, delivering huge cost savings.
CX University
JANUARY 15, 2020
Besides the traditional sweet and savory snacks, there is a growing sub-trend that is appealing to more health and quality-conscious consumers: the millennial generation. In fact, snacking sales are predicted to grow 5% to exceed $600 billion by 2025, which points to how millennials are changing the game when it comes to CX.
Comm100
NOVEMBER 13, 2022
Fast forward to 2025 and it’s predicted to be worth over $580 million. Firstly, today’s consumers are increasingly demanding support that is fast and 24/7. Chatbots provide exactly this and, now powered by improved technology and AI, consumer acceptance is growing fast. Generates substantial ROI through lower service costs.
Currency Alliance
DECEMBER 17, 2019
This has mostly been via low-investment, tactical approaches that increase ROI, and educate the C-suite regarding long-term strategic value. Of course, as well as consumer-facing data collection points, the right technology on the business-side is needed to reap the benefits. >Data management: apply modern tools.
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