VDS
MARCH 17, 2023
Customer engagement and contact centers are critical components of any business’s success. They serve as the primary means for organizations to interact with customers, resolve issues, and improve customer satisfaction. While these two platforms share similarities, they also have important differences.
Avaya
FEBRUARY 13, 2018
If you have customers that are 55 and under you need a customer experience plan to address digital channel preferences and AI in contact centers now, before it’s too late. And that is why you see market research predicting a CAGR of nearly 60% in the global AI market by 2025. Contact us to learn more.
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TechSee
JANUARY 26, 2021
This customer service trend is led by increasing remote work capabilities, people seeking new employment opportunities, and customers preferring alternate service channels. People seeking additional income in remote work without long-term obligations will enable contact centers to leverage the ability of gig economy agents.
Interactions
MARCH 28, 2019
Recently, I attended two highly informative conferences which looked at AI technologies and their impact on customer engagement – the Conversational Interaction Conference hosted by AVIOS in San Jose and Enterprise Connect conference in Florida. 1 in 4 contact centers could be fully automated in 5 years.
Lumoa
JUNE 23, 2021
While the proliferation of handheld devices has a lot to do with the inflated expectations of customers, it is also natural. In the past, contact centers could stay ahead of the curve as long as they ensured to utilize the right solutions and tools to service customers.
Talkdesk
JANUARY 2, 2020
As defined by Gartner, the four pillars for great customer service are: Getting Connected: channel-less architected design to create journeys. Process Orchestration: support for more and more complex and personalized customer engagements. Managing Resources: engaged and empowered staff. Intelligent self-service.
Comm100
NOVEMBER 15, 2022
This blog will cover the key reasons why contact centres are adopting a digital-first strategy to meet their customers’ ever-evolving service expectations, and what this means for the future of contact center solution providers. This is known as omnichannel customer engagement.
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