2026 Management Sales Technology 
Playvox
FEBRUARY 29, 2024
Directors and managers of call centers are likely getting questioned by peers in leadership with questions such as, “How are we prepared for Artificial Intelligence (AI)?” ” “What are we doing to leverage the latest technology?” ” And, finally, “What is the future of customer service?
West Monroe
OCTOBER 19, 2023
trillion by 2026—representing a 57% increase from 2023. To support their digital aspirations, manufacturers expect to increase technology investment relative to current levels. Continuously evolving technology trends can also cause transformation to stray from “the plan.”
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CSM Magazine
SEPTEMBER 29, 2022
“The bright spot for CSS organisations is that their function is not a top priority for cost cutting compared to real estate/facilities management and finance, which are the most likely to face budgets cuts in the next year.”. CSS leaders must also make a strong case for digital investments that reduce costs.
Comm100
FEBRUARY 21, 2023
It’s estimated that by 2026, 1 in 10 agent interactions will be automated , saving $80 billion in labor costs. An AI chatbot can handle up to 80% of all queries without human involvement, giving agents more time to manage queries that need a human touch. There’s no question that the use of AI in customer service is on the rise.
Magellan Solutions
AUGUST 30, 2021
Amidst the rapid growth of technology, game development also started to transform itself to quickly adapt to the rapid need and demand of customers. In fact, the Gaming market size is projected to reach USD 398950 Million by 2026, from USD 192150 Million in 2019, at a CAGR of 11.0% during 2021-2026 because of this.
Think Customers
OCTOBER 20, 2021
Success in the industry, be it ecommerce or brick-and-mortar, relies understanding customers’ core values and connecting with the right technology. In the wake of several factors not limited to COVID-19, including the rise of ecommerce, research from UBS predicts that around 80,000 retail stores may shut down permanently by 2026.
Lumoa
SEPTEMBER 11, 2023
This is the secret ingredient to retaining customers, increasing sales, and succeeding as an organization. With the rise of the internet and communication technology, customer experience began to receive attention in the 1990s, and today, we live in a time where customer experience is paramount for every company.
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