article thumbnail

Meet The Customer Service Rep Of The Year—in 2028

SaleMove

While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . They’ll be able to spend more time with each client, to call upon their creative problem-solving skills, and truly connect with customers. SUPER SMART.

2028 45
article thumbnail

Meet The Customer Service Rep Of The Year—in 2028

SaleMove

While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . They’ll be able to spend more time with each client, to call upon their creative problem-solving skills, and truly connect with customers. SUPER SMART.

2028 40
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Top 5 Customer Service & CX Articles for the Week of September 11, 2023

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. My Comment: This brief article includes the three technologies that will positively impact businesses and create a better customer experience. Connect with Shep on LinkedIn.

Article 80
article thumbnail

Meet The Customer Service Rep Of The Year—in 2028

SaleMove

While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . They’ll be able to spend more time with each client, to call upon their creative problem-solving skills, and truly connect with customers. SUPER SMART.

2028 40
article thumbnail

3 Property and Casualty Insurance Trends to Watch in Customer Experience

Ecrion

Customer Experience, or CX for short, is a major focal point for most businesses and industries. Providing an outstanding customer experience not only helps companies keep their customers, it helps attract new ones through word of mouth. Can your customers file a claim on your company’s mobile app?

article thumbnail

What Is A Conversational User Interface (CUI) & How to Leverage It

Inbenta

As with all customer experience solutions , your conversational user interface needs to be customer-centric. By imbuing the chat journey with your brand’s persona, you can create a sense of genuine connection and build customer trust. between now and 2028. You can connect with her on LinkedIn.

2028 69
article thumbnail

Brouhaha in Broadcasting: The Cable Digital Transformation

TechSee

But on the other hand, this loss of customer base has primarily been from low-margin video subscribers, which has effectively shifted the industry’s customer mix to more profitable broadband customers. . Monetize available customer data. Become a smart-home player .

2028 41