ShepHyken

SEPTEMBER 10, 2023

Each week, I read many customer service and customer experience articles from various resources. How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. Here are my top five picks from last week.

Article 80

Article 2023 2028 Customer Service 80

SaleMove

DECEMBER 17, 2018

While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . The post Meet The Customer Service Rep Of The Year—in 2028 appeared first on SaleMove Blog. SUPER SMART.

2028 45

2028 Customer Service Call Center Social Media 45

SaleMove

DECEMBER 17, 2018

While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . The post Meet The Customer Service Rep Of The Year—in 2028 appeared first on Glia Blog. SUPER SMART.

2028 40

2028 Customer Service Call Center Social Media 40

SaleMove

DECEMBER 17, 2018

While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . SUPER SMART.

2028 40

2028 Customer Service Call Center Social Media 40

CSM Magazine

AUGUST 16, 2023

Source This innovative and secure digital ledger system has the potential to revolutionize claims processing, streamlining operations, enhancing transparency, and ultimately benefiting both insurance companies and policyholders. Striking a balance between innovation and compliance will be crucial for widespread adoption.

Insurance 52

Insurance Technology 2028 2023 52

Gainsight

OCTOBER 10, 2023

by 2028, up from $6.8b Workflow automation: AI will show information about a customer’s learning and assign relevant courses. That level of innovation is right around the corner. Ask your customers to review the academy, take a survey or hop on a call for a short interview. There’s no question: AI is on fire.

2028 52

2028 Healthcare Transportation Measurement 52

Call Experts

MAY 20, 2021

Front-office services: phone and customer service, appointment management, outbound sales, lead verification, surveying, after-hours customer support, and call-forwarding. Organizations have rising expectations that service providers will spearhead their innovation agenda. How does outsourcing support my business?

2028 52

2028 2021 2017 Contact Center 52