CSM Magazine

DECEMBER 21, 2021

In this blog, we throw the spotlight on technology and how to use it effectively, adding the human touch to digital interactions. The technology tug-of-war. Just as customer expectations reflect a stark contrast of needs and wants, there are conflicting views about how technology supports agents in the contact centre.

Technology 59

Technology Average Handle Time Omnichannel Blog 59

CSM Magazine

JANUARY 11, 2022

Read on to discover three ways to resolve, rather than increase, complexity in contact centres. Contact centres have been investing in sophisticated, omnichannel technologies for well over a decade. Cloud-smart contact centres are leading the way. 3 smart ways to resolve complexity. Aim for solutions that are: 1.

Omnichannel 75

Omnichannel Return on Investment 2020 Technology 75

CSM Magazine

DECEMBER 14, 2021

Ross Daniels at Calabrio shares 3 winning strategies for meeting complex customer and agent expectations. . In fact, 1 in 3 agents say their biggest challenge is ‘too many calls’. 3 ways to embrace double-edged customer expectations. 3 ways to embrace double-edged customer expectations.

E Commerce 59

E Commerce Omnichannel E-support Customer Expectations 59

CSM Magazine

OCTOBER 15, 2018

It’s time to introduce a ‘less haste, more speed’ culture supported by the latest technology. The faster hare is so confident of winning the race that it falls asleep and is beaten by the slower tortoise – the first to reach the finishing line using a steady, measured pace. According to Carlos Mu?oz management (WFM). their success.

Contact Center 56

Contact Center Average Handle Time Travel 2013 56

Strativity

APRIL 27, 2023

The restaurant category may never return to “normal” While leaders who made it through the pandemic are to be commended for their courage, persistence, and ingenuity, there were also miscalculations along the way. By the end of 2020 it was estimated that approximately 110,000 U.S. It’s time to take back your margin.

2022 52

2022 Roadmap Customer Relationships Brands 52

Strativity

APRIL 27, 2023

The restaurant category may never return to “normal” While leaders who made it through the pandemic are to be commended for their courage, persistence, and ingenuity, there were also miscalculations along the way. By the end of 2020 it was estimated that approximately 110,000 U.S. It’s time to take back your margin.

2022 52

2022 E-support Roadmap Download 52