7-proven-solutions-to-address-customer-service-gaps 
CSM Magazine
DECEMBER 13, 2023
In a competitive market, stellar customer service stands as the cornerstone of a thriving business. As a matter of fact, 49% of customers have left a brand due to poor customer service , as revealed in a study back in 2021. Note that most of these customers were once very loyal to the brands they supported.
BirdEye
JANUARY 25, 2023
Unfortunately, negative reviews are part of doing business – and they need to be addressed early if you want to protect your company’s online reputation. When left unchecked, one-star ratings can damage your business and impact how customers perceive your brand. Offer solutions 6. Offer the option to take it offline 7.
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Playvox
OCTOBER 19, 2021
There are creative measures every call center can take to address agent staffing shortages. Solutions include reducing agent-assisted volume, maximizing the capacity you already have, and automating processes in order to relieve agent burdens. Customers will only wait so long in the queue before they give up.
Retently
FEBRUARY 9, 2024
Creating an insightful customer feedback questionnaire can seem daunting. Key Takeaways Customer feedback questionnaires are a valuable resource for understanding customer expectations and experiences, shaping products/services, and fostering brand loyalty, all of which fuel business growth.
BirdEye
FEBRUARY 12, 2024
Engaging online offers unparalleled opportunities to connect with customers, build community, and showcase your brand’s personality and values. Competitive advantage: Showing customers you understand and value their community earns you trust and loyalty. However, the social media landscape comes with its fair share of obstacles.
Magellan Solutions
JULY 10, 2023
It also addresses the difficulties of diverse and remote teams. We will discuss proven strategies to empower you to manage your outsourced teams. Boost Customer Satisfaction Your outsourcing partner’s expertise can boost customer satisfaction and improve business operations. What is an Outsourced Team?
Magellan Solutions
MARCH 9, 2021
Inbound and outbound telemarketing are both about generating customer interest. Inbound telemarketing encourages customers to call first. This is because they already have an initial interest in the products or services. . Listed below some of our outbound services we offer: Appointment setting. Account management.
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