Micah Solomon
OCTOBER 25, 2018
The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. You’d hardly know it, with the reflexive hand-wringing that many businesses engage in today, but customers want to be loyal.
Service Untitled
JUNE 11, 2010
Service Untitled The blog about customer service and the customer service experience. And Erika is not alone since more than half of Americans have a summer trip planned, and the airlines hope to capitalize by the flurry of travelers. How does a summer surcharge ranging from $10 to $30 sound?
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Up Your Service
MAY 3, 2017
But a whole other degree of devoted customer exists: The brand evangelist, described as the kind of traveler who feels so connected to a company that they proactively share their positive experiences with others. In today’s connected world, customer service experiences — especially the bad ones — often spread like wildfire.
ProProfs Chat
SEPTEMBER 20, 2019
companies lose more than $62 billion due to poor customer service. Not surprising, considering Americans tell an average of 15 people about a poor service experience, versus the 11 people they’ll tell about a good experience. . Bad customer service has become a major business problem today.
ViiBE Blog
APRIL 7, 2021
Satisfying a frustrated customer isn’t easy and requires important empathy and listening skills while remaining detached from the situation. Here is another short video about an upset customer, which clearly explains how to defuse the situation. Customer service in other cultures.
ViiBE Blog
APRIL 7, 2021
Satisfying a frustrated customer isn’t easy and requires important empathy and listening skills while remaining detached from the situation. Here is another short video about an upset customer, which clearly explains how to defuse the situation. Customer service in other cultures.
ShepHyken
AUGUST 30, 2019
It’s about listening to customer feedback and actually implementing customer suggestions. In fact, the same source showed that 89% of consumers switched to another business after experiencing poor customer service. Manage Your Customer Lifecycle Properly to Maximize Opportunities.
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