Airlines Customer Care Customer Service Customer Service Training 
ShepHyken
MARCH 26, 2018
Each week I read a number of customer service and customer experience articles from various resources. Southwest Airlines Had a Brilliant Reaction When a Passenger’s Wi-Fi Wouldn’t Work by Bill Murphy Jr. How Chewy Built a $3 Billion Business Based on Customer Experience by Mike DuPuy.
ShepHyken
MAY 29, 2017
Each week I read a number of customer service and experience articles from various online resources. How good is your company’s internal customer experience? McKinsey & Company) To excel with customers, frontline employees need high-level service from core support functions. by Nicolas Maechler.
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ShepHyken
APRIL 17, 2017
Each week I read a number of customer service articles from various online resources. Getting More Referrals = Letting People Your Customers Care About Know About Brands That Care About Them by Joseph Michelli. United Airlines and the Dollars and Cents of Customer Experience by Augie Ray.
Win the Customer
NOVEMBER 14, 2016
Thanks to increasing connectivity, your customers can now voice their frustrations to everyone on social media. Research has shown that in the period between 2009 and 2014, the number of Twitter users using the platform for customer service doubled to 22%. So, which companies do social customer service right?
ShepHyken
MARCH 31, 2018
Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Dan Gingiss started the Social Customer Care Track and interest has grown exponentially. Social Media Changes Customer Service. Even millions!
ShepHyken
DECEMBER 9, 2019
Each week I read a number of customer service and customer experience articles from various resources. 10 Customer-Centric Questions to Create Irresistible Value by Josh Linkner. How a customer service project is helping Southwest Airlines realise its 360-customer vision by Nadia Cameron.
ShepHyken
AUGUST 14, 2017
Each week I read a number of customer service and experience articles from various online resources. Appearing to Care by Seth Godin. Seth Godin) We know that your customers will put up with imperfect, but one thing that they’d like in return is for you to care. Here are my top five picks from last week.
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