Strativity

JULY 16, 2014

Strativity Group’s next Customer Experience Management (CEM) Certification program will be held in Orlando, FL., The post Strativity Group Announces Next Customer Experience Management Certification Program – Fall 2014 appeared first on Strativity. Hackensack, NJ (PRWEB) July 16, 2014.

2014 40

2014 Customer Experience Management CEM Customer Experience 40

Michel Falcon Experience

JANUARY 16, 2017

I still remember the day in 2007 when I committed to understanding customer experience management and how it grows businesses. I read books on customer experience, I set up a Feedly account and read dozens of articles every day on the subject. While working at 1-800-GOT-JUNK? ,

Hospitality 122

Hospitality 2007 Airlines Books 122

ijgolding

JULY 14, 2017

We’ve all encountered these scenarios, where we’re left feeling a certain way by one supermarket/airline/store/bank and completely different by another. In scenario 1, the business understood this customer’s whole journey. Beth started out in internal communications, journalism, and knowledge management. So why the difference?

Customer Experience Design 109

Customer Experience Design Customer Experience Banking Airlines 109

ijgolding

FEBRUARY 13, 2018

When that focus on customers is absent, or partial, you get coffee shop customers queueing for 15-minutes for drinks because your baristas cannot keep up with demand from your order and pay app (an issue you have been trying to fix for two years). Beth started out in internal communications, journalism, and knowledge management.

Customer Experience 58

Customer Experience Customer Centricity Airlines Culture 58

ReviewTrackers

MAY 8, 2017

CX is also a great competitive differentiator, helping companies respond to and exceed customer expectations, improve satisfaction, drive loyalty, reduce churn, and increase revenue. For more on CX: “ Customer Experience Definition — and How CX Differs from Customer Service”. CXPA Insight Exchange. Where: Phoenix, AZ.

2017 50

2017 Events Customer Experience Customer Journey Mapping 50

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Annette Franz.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Annette Franz.

Customer Service 52

Customer Service Customer Experience Magazine Books 52