ShepHyken

APRIL 28, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: I’ve been studying how different brands are creating successful loyalty programs.

2024 69

2024 E Commerce Article Loyalty Programs 69

Oracle

FEBRUARY 14, 2020

Loyalty, or more aptly referred to as love for the purposes of this article, is a byproduct of exceptional consumer experiences. Yet, earning loyalty – love – is particularly challenging for brands in the face of increased competition and consumer apathy. Tip #3: Communicate the brand purpose.

Loyalty 79

Loyalty Brands Loyalty Programs Customer Journey Mapping 79

ShepHyken

OCTOBER 13, 2017

This week we feature an article by Jess Mizerak discussing the future of brand loyalty and how to continue to be successful in the world of E-commerce. That’s what your loyalty program should do. – Shep Hyken. So, what’s the future of brand loyalty? Is your brand eco-focused?

Customer Centricity 73

Customer Centricity Loyalty E Commerce Loyalty Programs 73

ReviewTrackers

AUGUST 24, 2017

This article was written by Brandon Carter, a customer engagement and loyalty writer and analyst for Access Development. Read more of his articles over on the Access Loyalty Blog. A 2014 Nielsen survey revealed that 78 percent of consumers don’t consider themselves loyal to a particular brand.

Social Media 50

Social Media Loyalty 2014 Connections 50

ProProfs Chat

APRIL 24, 2020

Help Your Customers Identify With Your Brand, Values, and Culture. To identify with everything your brand represents, your customers first need to trust you and feel good about buying your products or services. Appreciate Customers for Their Loyalty Towards the Brand.

Customer Service 82

Customer Service Social Media Customers Communication 82

SurveySensum

FEBRUARY 20, 2024

Brand Example: Apple is renowned for its exceptional customer service, exemplified by its Genius Bar at Apple Stores. Highly trained and knowledgeable staff provide personalized assistance, troubleshooting, and support to customers, fostering a strong sense of trust and loyalty. Now, how to achieve that?

Customer Satisfaction 52

Customer Satisfaction Touchpoint Social Media Customer Centricity 52

SurveySensum

FEBRUARY 20, 2024

Brand Example: Apple is renowned for its exceptional customer service, exemplified by its Genius Bar at Apple Stores. Highly trained and knowledgeable staff provide personalized assistance, troubleshooting, and support to customers, fostering a strong sense of trust and loyalty. Now, how to achieve that?

Customer Satisfaction 52

Customer Satisfaction Touchpoint Social Media Customer Centricity 52