Playvox

JANUARY 11, 2024

Managing forecasting, scheduling, and agent productivity in a call center is a lot like searching for the fountain of youth. While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call center workforce management (WFM). But getting to this nirvana is no picnic.

Call Center 52

Call Center Contact Center Management Omnichannel 52

Magellan Solutions

JULY 12, 2021

Why is Call Center Outsourcing Philippines the top destination for offshore services? The Philippines is really the top call center hub in the world. Importance of Proper Call Center Work Environment. But have you figured out why customers prefer filipino call center agents rather than other countries?

Call Center 52

Call Center Contact Center Hospitality Culture 52

BlueOcean

OCTOBER 6, 2020

Is There Still Cultural Alignment? Cultures evolve, that much is clear. Sometimes the leadership team shifts, with people moving on to other opportunities or new leaders entering the mix and shaking things up. As these cornerstones of a business transform themselves, the company’s culture may follow suit.

Customer Care 156

Customer Care Contact Center Net Promoter Score Metrics 156

Magellan Solutions

APRIL 3, 2024

You have to invest time and resources into training those BPO chat agents on everything—your products, services, company culture, you name it. This is Magellan Solutions’ CEO, Fred Chua, leadership philosophy. Resolve issues lightning-fast and get it right the first time around. Our mission?

Exceptional Customer Service 96

Exceptional Customer Service Customer Satisfaction Average Handle Time Measurement 96

Magellan Solutions

AUGUST 1, 2021

Startup cultures are known for their ambition and drive. . Big brands also love to outsource their non-core functions to Telemarketing call center Philippines for the same reason. Leadership. Philippines outbound call center is in charge of much more than just problem solving. Average Handle Time.

Net Promoter Score 52

Net Promoter Score Call Center NPS Average Handle Time 52

Horizon CX

MARCH 19, 2022

Therefore, it’s incumbent upon organizations to get the AI technology right first and unfortunately what is often overlooked in the application of the technology is the cultural aspect—the people side of the equation—and how it integrates within the technology. By calling their Customer Careline. I tried that to no avail.

Customer Journey 52

Customer Journey Touchpoint Seminar Average Handle Time 52

Natalie Petouhof

SEPTEMBER 1, 2016

Customer care extends far beyond the traditional call center. These include brands like Domino’s Pizza [i] , the Red Cross [ii] , McDonald’s [iii] , and Cisco and extends to people’s personal brands such as comedian Gilbert Gottfried [iv] and hockey player Tyler Sequin. [v].

ROI 45

ROI Social Media Airlines Customer Service 45