SmartKarrot

APRIL 20, 2022

From apparel brands to food delivery platforms, almost all B2C businesses offer loyalty programs; and a majority of them are a huge hit. But, implementing these programs in Business-to-Business (B2B) environments can be a little different. Let’s start with understanding what the B2B loyalty program is and how it works.

Loyalty Programs 11

Loyalty Programs B2B Loyalty Rewards Programs 11

Currency Alliance

OCTOBER 12, 2020

This presentation is about driving customer engagement, and how the loyalty industry is transforming in order to engage with the mid-tail and long-tail customer. Loyalty programs must evolve to keep customers engaged. Every business needs a loyalty strategy, but not every business needs a loyalty points program.

Loyalty 98

Loyalty Marketing Loyalty Programs Banking 98

ReviewTrackers

MAY 8, 2017

Session topics include how to make the most of customer feedback , the different elements of ROI, employee engagement, the continued role of NPS in measuring customer satisfaction, agile operations, and in-depth measurement and insight, among others. Where: London, UK. Where: Dallas, TX.

2017 50

2017 Events Customer Experience Customer Journey Mapping 50

Currency Alliance

JUNE 11, 2019

The smart ones kept a loyalty strategy even if they eliminated the points, but some foolishly acted as though their rewards program was their loyalty strategy – and threw the baby out with the bath water. For a time, banks hoped that third-party CLO providers would help banks achieve their loyalty goals.

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

ProProfs Chat

MAY 6, 2020

Customer Experience ROI Statistics. Customer Experience & Loyalty Statistics. 80% of B2B buyers are not only looking for but expect a buying experience like that of a B2C customer. (Source: Lumoa ) Tweet this. Even they wish to have the same buying experience as customers in the B2C get to enjoy.

2020 66

2020 Customer Experience E Commerce E-support 66

Talkdesk

JULY 31, 2017

Many B2C companies use us and they want to talk to their customers, to find out what’s going on. I am a member of their loyalty program, so they greet me, give me a room, and the first thing I do when I get into my room is get on the internet. Why should the customer have to call you back? Just fix it right the first time.

Innovation 42

Innovation Average Handle Time Magazine Contact Center 42

Talkdesk

JULY 31, 2017

Many B2C companies use us and they want to talk to their customers, to find out what’s going on. I am a member of their loyalty program, so they greet me, give me a room, and the first thing I do when I get into my room is get on the internet. Why should the customer have to call you back? Just fix it right the first time.

Innovation 40

Innovation Average Handle Time Magazine Contact Center 40