BlueOcean

MARCH 13, 2023

Talk of ChatGPT is everywhere from your LinkedIn feed to the evening news to, yes, this blog. For many, the buzz about ChatGPT is evoking the same exploratory wonder they once experienced when the Internet itself first debuted. But with ChatGPT in the spotlight, we wanted to bring you a deeper dive into AI in the contact center.

Contact Center 156

Contact Center Customer Experience Average Handle Time Customer Care 156

BlueOcean

OCTOBER 4, 2023

Data from ICMI also reveals that 76% of call center professionals believe bilingual support improves the customer experience, brand loyalty, and customer satisfaction. Your outsourced contact center partner will be responsible for QA on the agent side, and the OPI partner is responsible for performance managing interpreters.

Contact Center 310

Contact Center Customer Care Average Handle Time Consumers 310

SurveySparrow

NOVEMBER 7, 2023

” OpenAI came up with an array of ChatGPT plugins! In this blog, we will look into the top 7 ChatGPT plugins, their features, the pricing of the basic plan, and an easy-to-do guide on how to install them! What are ChatGPT Plugins? How to Access ChatGPT Plugins? I mean, can things get any easier?

Interaction 52

Interaction Social Media Hotels Travel 52

SurveySparrow

JANUARY 9, 2024

This blog will look into the top AI market research tools, their features, and pricing! Plus, with the ChatGpt plugin, everything becomes more accessible! ChatGPT Source: chat.openai.com ChatGPT is a cutting-edge market research tool transforming how businesses engage with data. Pricing Contact the team for a quote.

Marketing 52

Marketing Document Multi-Channel Insights 52

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022. Medallia integrates with a wide range of data sources such as CRM systems, social media, contact centers and many more.

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

Lithium

MAY 2, 2023

Some blog areas are limited to Khoros customers only. High five to @StanGromer for his awesome thread showing off what he and his team have done to create customizations for the Upwork community - including some for unified search and ChatGPT! Sign up today ! Here’s the Atlas content you do not want to miss!

2023 52

2023 Webinar Entertainment Social Media 52

COPC

JUNE 9, 2023

This blog article discusses the importance of employing multiple types of AI, implementing effective controls and guardrails, and adapting specific roles within the CX organization. Day-to-day operations in the contact center generate much of the data used in the CX industry.

Customer Experience 114

Customer Experience Customer Journey Insights Technology 114