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8x8
MAY 23, 2018
This blog post is part of a series focusing on improving the customer experiences. . A software application will only get you so far when building an effective customer engagement management strategy. But technology will only get you so far in your quest to provide great customer service.
Comm100
MARCH 6, 2024
The advent of live chat has revolutionized the customer experience, the agent experience, and overall productivity. This blog will take you through the key live chat advantages and disadvantages that you need to know if you’re considering adopting this solution. This data can reveal common customer issues, preferences, and trends.
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Customer Guru
MARCH 21, 2018
The days when a customer service (CS) team was strictly responsible for handling complaints from customers are long past. In this new market, your CS team has to handle plenty more than unruly and unhappy customers. Too many companies haven’t shifted their focus yet toward this effective customer service strategy.
ProProfs Chat
JUNE 30, 2020
Customers wouldn’t see what you have to offer, but what you are willing to change for them. That’s the true essence of customer service experience. To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below.
NICE inContact
JUNE 7, 2018
In today’s digital economy, there have never been more opportunities for businesses and their customers to interact. Chat, text, social media, websites, IVR, even traditional phone calls with customer service representatives – the list continues to grow. appeared first on NICE inContact Blog.
Team HGS
NOVEMBER 21, 2017
Earlier this year, HGS released a white paper on this year’s top 10 trends in customer service. Over the course of the past year, we’ve dedicated a blog post to each of these CX game changers. Augmented Reality (AR) in Customer Service. Customer Experience. Here we dissect CX Trend No.8: LEAVE A COMMENT.
Service Untitled
AUGUST 30, 2010
Service Untitled The blog about customer service and the customer service experience. Customer service has improved, and Elizabeth’s thriving enterprise continues to expand. Customer service has improved, and Elizabeth’s thriving enterprise continues to expand.
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