Books Competitive Advantage Customer Focused Customer Service Training 
ShepHyken
SEPTEMBER 26, 2018
Less than one week before the release of my new book, The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty , so I thought it appropriate to share some thoughts on how being easy – or convenient – can give you a competitive advantage over your competition.
ShepHyken
NOVEMBER 9, 2022
Those are questions I asked Bill Price, Amazon’s first global vice president of customer service and the founder and president of Driva Solutions. When Price was interviewing for the job at Amazon, Bezos asked, “What’s your definition of customer service?” That’s truly customer-focused! .
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ShepHyken
APRIL 12, 2021
My friend Josh Linkner, who has a new book coming out next month titled Big Little Breakthroughs , takes an innovative look at this concept. When you read it, consider how little breakthroughs can enhance the customer experience. How to Use CX as a Competitive Advantage During Retail Disruption by Russell Haswell.
ShepHyken
NOVEMBER 22, 2021
Magazine) Organic baby food company Little Spoon unlocked a competitive advantage when a conversation about baby food turned into something bigger. Hiring customers isn’t new. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Follow on Twitter: @Hyken.
ShepHyken
MARCH 25, 2019
My Comment: A company that is known for its amazing customer service has it baked into its culture. This article covers three foundations that are the root of a customer-focused culture; purpose, promise and values. My Comment: I’m a big believer in the concept of a convenient and simple customer experience. (I
ShepHyken
JANUARY 3, 2018
The company that makes it easier and more convenient for the customer wins. There you have it, five ways to deliver a better-than-ever customer service experience. I’ve written books on many, many more ideas, tactics, and strategies. So, go out there and take care of the customer like you never have before.
ShepHyken
SEPTEMBER 5, 2016
Create Great Customer Experiences with These Three Principles by Opinurte Team. Opinurate) Matt Watkinson has worked with some of the biggest businesses in the world on customer experience strategy, service design, websites and mobile apps. Ease of doing business is a competitive advantage.
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