ShepHyken
SEPTEMBER 26, 2018
Less than one week before the release of my new book, The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty , so I thought it appropriate to share some thoughts on how being easy – or convenient – can give you a competitive advantage over your competition.
ShepHyken
NOVEMBER 9, 2022
Those are questions I asked Bill Price, Amazon’s first global vice president of customer service and the founder and president of Driva Solutions. When Price was interviewing for the job at Amazon, Bezos asked, “What’s your definition of customer service?” That’s truly customer-focused! .
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ShepHyken
APRIL 12, 2021
My friend Josh Linkner, who has a new book coming out next month titled Big Little Breakthroughs , takes an innovative look at this concept. When you read it, consider how little breakthroughs can enhance the customer experience. How to Use CX as a Competitive Advantage During Retail Disruption by Russell Haswell.
Michel Falcon Experience
JANUARY 16, 2020
I’ve seen companies thrive (some of which I’ve advised), some commit but not fully exhaust the benefits and others that say customer experience matters but do nothing at all. Do you have plans to host a customer journey mapping workshop this year? When was the last time you updated your company’s customer service training material?
ShepHyken
NOVEMBER 22, 2021
Magazine) Organic baby food company Little Spoon unlocked a competitive advantage when a conversation about baby food turned into something bigger. Hiring customers isn’t new. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Follow on Twitter: @Hyken.
ShepHyken
MARCH 25, 2019
My Comment: I’m a big believer in the concept of a convenient and simple customer experience. (I I wrote a book on it!) This article dives into the importance of the simple experience and how it can give a company a competitive advantage. Survey: Customer experience trends 2019 by Lynne Capozzi.
Service Untitled
OCTOBER 11, 2010
Service Untitled The blog about customer service and the customer service experience. The recurring theme in the book centers around the Golden Rule; if you treat people well and the way you would like to be treated, they will do the same. Sharp begins the book with his personal story.
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