BlueOcean
NOVEMBER 13, 2023
As customer care teams start planning for 2024, we’ve seen how easy it can be to get stuck in a rut. The quickest way to get re-inspired is by getting a finger on the pulse of current news and customer service trends in the industry. The modern customer journey is complex and constantly evolving.
Thematic
DECEMBER 9, 2019
Better customer experience: Shorter lines, more efficient payment Marketing by using pictures of athletes and other famous celebrities online Marketing by using influencers on social media like YouTube and Instagram Better business results: More relatable people who have their own audiences that can be reached more easily.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Wootric
DECEMBER 8, 2019
Traditionally used to assess and improve support interactions, CES is now guiding improvements in onboarding in the SaaS sector, driving customer-centric culture in healthcare and more. In the book The Effortless Experience , Matt Dixon and his coauthors lay out research results that are surprising. Why Focus on Effort?
SurveySensum
JULY 14, 2020
Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author. Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Website : [link]. LinkedIn : [link]. Website : [link]. LinkedIn : [link].
OpinionLab
JULY 28, 2016
Does your customer care? Despite the mobile complexity you face, your customers expect a seamless cross-channel experience, instant gratification, and immediate action. Download our Mobile CX e-book to learn more.]. What if your best customers are unable to log into their accounts via mobile? Not really.
Storyminers
JULY 6, 2020
His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. She recently wrote the book on customer understanding ! She’s the author of Customer Understanding: Three Ways to Put the “Customer” in Customer Experience (and at the Heart of the Business).
Thematic
MAY 19, 2022
It results in better products and services, as well as improved customer satisfaction and retention. What is a Voice of Customer (VOC) program? A Voice of the Customer program is the process of identifying, analyzing and acting on insights into your customers' preferences, expectations, and dislikes.
Expert insights. Personalized for you.
177 
Let's personalize your content