Beyond Philosophy

OCTOBER 25, 2018

Companies that put customers first and have a customer focus tend to outperform those organizations that don’t. For proof, I offer the following for customer-centric company you might know, the Walt Disney Company: That’s 95.79 billion reasons Customer-centricity matters. The Journey from Naïve to Natural.

Customer Centricity 245

Customer Centricity Culture Customers Customer Experience 245

ShepHyken

DECEMBER 5, 2018

In the past few months leading up to my new book, The Convenience Revolution , I’ve focused on ways to be more convenient for your customers. If a customer is on a website and needs help, there should always be a human fallback. A bad customer experience design: The concept of CX design is a hot topic.

Banking 126

Banking Advertising Customer Service Training Customer Experience Design 126

Customer Bliss

MAY 19, 2016

I did want to create a quick blog post about customer experience competencies, however. I came to these competencies over 30 years of observing customer-focused growth engines that worked — and many that didn’t work. There are also dozens of examples in my books.) It’s everything. Happy CX Week.

Customer Experience 171

Customer Experience Social Media Leadership Books 171

Experience Investigators by 360Connext

JULY 28, 2020

Consider this case study: For more than three decades the Business Roundtable , the association of CEO’s from America’s leading companies, had encouraged corporate leaders to consider the goals of their businesses to be focused squarely on shareholder value. ” But instead, in 2019, things changed.

Customer Experience 225

Customer Experience Customer Journey Mapping Net Promoter Score Measurement 225

Beyond Philosophy

MAY 1, 2017

While organizations are starting to accept that customers buy emotionally, 3.2 Many organizations have not defined the particular feeling that they wish to evoke with their customer experience (a huge mistake), 2.8 Imperative 2: Embrace the all-encompassing nature of customers’ irrationality. out of five. out of five.

Customers 133

Customers Webinar Loyalty Customer Experience 133

Michelli Experience

DECEMBER 2, 2015

However, calling US dealerships’ “best or nothing” when it came to customer experience would have been a stretch. For approximately 3 years I’ve worked with Mercedes-Benz USA (MBUSA) executives as they transformed their organization into a verifiable customer experience leader.

Customer Experience 101

Customer Experience Customer Journey Mapping Leadership Hotels 101

Wootric

FEBRUARY 14, 2019

Why we love Colin: He’s a keynote speaker, best-selling author of several books such as The Intuitive Customer: 7 Imperatives For Moving Your Customer Experience to the Next Level , the CEO of Beyond Philosophy , and Co-Host of The Intuitive Customer Podcast. Colin Shaw. Melinda Gonzalez. Rachel English.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67