ShepHyken

AUGUST 16, 2021

4 Ways to Build a Stronger Brand-Consumer Relationship Using Social Media by Jonathan Riff. Entrepreneur) The way brands and customers communicate and interact with each other has been changed significantly by social media. My Comment: I’m a big fan of using social media to enhance the customer experience.

2021 94

2021 Article Customer Service Social Media 94

Comm100

NOVEMBER 3, 2017

Social media is chaotic, but your social media team shouldn’t be! In order for your social media strategy to work, it’s important that your team be onboard with what you are trying to achieve, and have the knowledge and resources to help you achieve it. The Basics of Social Media Training.

Social Media 47

Social Media Marketing Customer Service Training Customer Service 47

ShepHyken

NOVEMBER 15, 2021

So-called “vanity” metrics, for example – followers, likes, retweets, and influencer mentions in social media, for example – will leave the CEO or CMO exclaiming that famous line from Jerry Maguire: “Show me the money!”. Ace Hardware Goes Thanksgrilling in Customer Service Strategy by Judy Mottl.

Article 74

Article 2021 Customer Service Metrics 74

ShepHyken

JUNE 4, 2018

Both events were recorded, uploaded to social media, shared widely, and broadly condemned as instances of racial bias. My Comment: We wrap up this week’s Top Five with a book review of one of my favorite customer service books to come out this year. Follow on Twitter: @Hyken.

Article 76

Article 2018 Customer Service Airlines 76

ShepHyken

JANUARY 29, 2018

Of note is that customer satisfaction has dropped by almost three percent and small businesses are struggling to keep up. At the end, there is a good summary of tips to improve a company’s customer service. Bridging the social media and business enterprise gap: Interview Special by Tim Sandle.

2018 94

2018 Article Customer Service Social Media 94

ShepHyken

AUGUST 26, 2016

If you do encounter a problem while communicating in a public space like social media, don’t be so quick to take it private. I have a FREE e-book being released – Providing World Class Customer Service: Can’t Miss Steps to Creating A Great Experience. People are watching your every move.

Blog 0

Blog Customer Service Communication Customers 0

Customers That Stick

MARCH 11, 2015

My new book Be Your Customer’s Hero: Real-World Tips and Techniques for the Service Front Lines is finally here. I am truly thrilled to put this book into the hands of customer-facing professionals all around the world. Be Your Customer’s Hero (HERO) is a different type of customer service book.

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Books Customer Service Training Social Media Blog 139