Customers Rock!

MAY 5, 2011

I am so excited to share the news with all of you that I have a book coming out in July! And it is thanks to you, my faithful Customers Rock! The book is called The Hidden Power of Your Customers: Four Keys to Growing Your Business Through Existing Customers , being published by John Wiley & Sons.

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Comm100

SEPTEMBER 22, 2016

“Books are the quietest and most constant of friends; they are the most accessible and wisest of counselors, and the most patient of teachers.” Sometimes we learn important customer service skills through training, or through years of hard-earned experience. ” – Charles W. For Support Team Leaders.

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ShepHyken

AUGUST 31, 2020

How to Prevent Customer Churn with Retention Marketing by Lauren Pope. Learning Hub) Attracting new customers is cool and all, but do you know how to keep them around? My Comment: Some of our readers may know that I’m writing another book about getting customers to come back. This article covers that and much more.

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Comm100

NOVEMBER 15, 2022

For more information on why digital-first customer service strategies are growing, check out this blog.). To meet their customers’ needs, CCaaS providers are partnering with digital communication platforms to add digital omnichannel capabilities to their product offering. All with a low upfront cost – in weeks!

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Omnichannel Social Media Books Communication 84

SmartKarrot

SEPTEMBER 8, 2021

As is said, a book is a man’s best friend. This adage has held true against time and indeed there is nothing like reading a book. With the new times, customer experience as a subject, theme and industry has evolved and various master pieces are brimming up to the libraries. This book is a jewel in the customer experience niche.

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Books Customer Experience Social Media Customers 11

ShepHyken

NOVEMBER 15, 2021

So-called “vanity” metrics, for example – followers, likes, retweets, and influencer mentions in social media, for example – will leave the CEO or CMO exclaiming that famous line from Jerry Maguire: “Show me the money!”. Ace Hardware Goes Thanksgrilling in Customer Service Strategy by Judy Mottl.

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Article 2021 Customer Service Metrics 72

CSM Magazine

FEBRUARY 9, 2023

Eventually, this can lead to increased customer satisfaction and potentially higher ratings or recommendations that can help improve visibility and boost bookings. Establishing relationships with influencers or travel bloggers who promote tourism in your area can bring in more bookings.

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ShepHyken

SEPTEMBER 2, 2022

Here are some useful tips that can help you build a winning customer experience strategy in your organization: . Review your existing customer service strategy . The first step in improving your customer service strategy is to review the organization’s existing processes for customer service.

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CSM Magazine

JULY 28, 2023

With improved voice recognition technology, these bots create a more humanised interaction experience, pushing the boundaries of self-service applications. By incorporating AI-powered voice bots into their customer service strategy, businesses achieve greater efficiency and customer satisfaction.

Customer Satisfaction 52

Customer Satisfaction Management Multi-Channel Omnichannel 52

Customer Bliss

AUGUST 3, 2018

“A very small increase in customer retention can yield a huge impact on profitability.” Today’s guest, Rob Markey , reminds us of this important concept which he attributes to Fred Reichheld — both of whom co-authored the book, The Ultimate Question 2.0, How Net Promoter Companies Thrive in a Customer-Driven World.

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Leadership Chief Customer Officer Social Media Loyalty 120

CSM Magazine

FEBRUARY 13, 2020

That way you’ll gain the customer’s respect and your company’s reputation will remain intact. Encourage customer complaints. Encouraging customer complaints may sound somewhat negative. But in their ground-breaking book A Complain is a Gift, Janelle Barlow and Clause Moller encourage organizations to become complaint friendly.

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Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. She recently wrote the book on customer understanding !

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Customer Service Customer Experience Magazine Books 59

ShepHyken

JANUARY 31, 2020

Marketing and communications expert Kelly McDonald provided some guidelines in her book, Crafting the Customer Experience for People Not Like You, so that readers could gain a better general understanding of each generation. Your brand could succeed in marketing to this generation through social media and SMS.

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ShepHyken

OCTOBER 14, 2016

This week on our Friends on Friday guest blog post my colleague, Pascal van Opzeeland, writes an informative article about the popularity of messaging apps and how they are impacting customer service. Have you been focusing on social media service lately? Shep Hyken. You might want to change your focus.

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Blog Customer Service Social Media Sports 126

ShepHyken

JANUARY 31, 2020

Marketing and communications expert Kelly McDonald provided some guidelines in her book, Crafting the Customer Experience for People Not Like You, so that readers could gain a better general understanding of each generation. Your brand could succeed in marketing to this generation through social media and SMS.

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Customer Service Social Media 2004 2005 107

SurveySparrow

DECEMBER 15, 2019

Gartner predicts that 89% of companies are expected to compete only on customer service. Why do you need a Good Customer Service Strategy? A study by American Express says that 70% of customers are known to choose a company that delivers good customer service.

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Customer Service Omnichannel Customer Service Strategies Feedback 91

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. She recently wrote the book on customer understanding !

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Customer Service Customer Experience Magazine Books 52

ShepHyken

JUNE 4, 2018

Both events were recorded, uploaded to social media, shared widely, and broadly condemned as instances of racial bias. My Comment: We wrap up this week’s Top Five with a book review of one of my favorite customer service books to come out this year.

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Article 2018 Customer Service Airlines 75

ShepHyken

JANUARY 29, 2018

Of note is that customer satisfaction has dropped by almost three percent and small businesses are struggling to keep up. At the end, there is a good summary of tips to improve a company’s customer service. Bridging the social media and business enterprise gap: Interview Special by Tim Sandle.

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2018 Article Customer Service Social Media 92

Joe Rawlinson

JANUARY 18, 2022

Make the most out of social media. Social media can be highly effective when used correctly. This is why it is essential to start with the correct returns policy and customer service strategy. This is especially true for solo entrepreneurs, as they have no one else to mind the books.

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Eptica

APRIL 30, 2019

That means creating and sharing a centralized knowledge base that spans all of your channels and can be accessed online, through chatbots, or agents answering queries on email, social media or the phone. You might also be interested in these posts: Why collaboration is key to customer service success.

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2019 Consumers Social Media Customer Journey 60

Lumoa

SEPTEMBER 11, 2023

Consider the following scenario: A customer learns a new airline will be operating flights in their city. Their customer experience will begin long before they board their first flight with the new airline. Continuous Improvement Your company’s relationship with its customers is dynamic and constantly changing.

Definition 83

Definition Customer Experience Net Promoter Score NPS 83

Lumoa

SEPTEMBER 11, 2023

Consider the following scenario: A customer learns a new airline will be operating flights in their city. Their customer experience will begin long before they board their first flight with the new airline. Continuous Improvement Your company’s relationship with its customers is dynamic and constantly changing.

Definition 83

Definition Customer Experience Net Promoter Score NPS 83

inmoment

MARCH 9, 2020

Leiter is chairman of Leiter & Company, a strategy consulting and investment firm, and a distinguished strategy fellow at The Conference Board. He is author of the book, Crafting Strategy in an Accelerating World. The future will demand even more customer self-sufficiency in an environment of greater complexity.

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ShepHyken

AUGUST 26, 2016

If you do encounter a problem while communicating in a public space like social media, don’t be so quick to take it private. I have a FREE e-book being released – Providing World Class Customer Service: Can’t Miss Steps to Creating A Great Experience. People are watching your every move.

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Blog Customer Service Communication Customers 0

Service Untitled

AUGUST 30, 2010

With nearly a one-click installation, different categories were organized giving people the opportunity to discuss pre-sale questions, member questions, customer support, while creating a personal touch. 4 Responses to “Improve small business customer service with a personal touch&# Glenn said: Aug 30, 10 at 7:35 pm Hmmm.

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Martin Hill-Wilson

JUNE 8, 2015

These stories counterbalance the highly leveraged rhetoric used to attract us in the form of latest business book best sellers and conference agendas that drip with zeitgeist topics. Maybe there are enough captive customers who really cannot vote with their feet and so have to make do with what is on offer.

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Comm100

FEBRUARY 22, 2018

While one Chatbot may be able to book you a flight or serve you in many languages, another might not even seem capable of completing the single task that it were designed for, like telling you the weather. Bots on social messaging platforms, for example, tend to be more playful than bots on company websites. Source: Liam Pozz.

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Comm100

FEBRUARY 22, 2018

While one Chatbot may be able to book you a flight or serve you in many languages, another might not even seem capable of completing the single task that it were designed for, like telling you the weather. Bots on social messaging platforms, for example, tend to be more playful than bots on company websites. Source: Liam Pozz.

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Books Consulting Information Interaction 40