Experience Matters

JANUARY 20, 2015

The report provides insights from 8 finalists in the Temkin Group’s 2014 CX Excellence Awards. This report has rich insights about both B2B and B2C customer experience. Download report for $195. Here are some highlights from the finalists: Activision Customer Care. Download report for $195.

2015 108

2015 Customer Connectedness Net Promoter Score 2014 108

BirdEye

FEBRUARY 28, 2023

They’ll also make sure all posts, comments, and interactions align with your company’s brand values and goals. Develop a social media marketing strategy Developing an effective social media marketing strategy is critical for businesses that want to maximize engagement and build brand recognition.

Social Media 98

Social Media Management Engagement 2024 98

delighted

OCTOBER 29, 2019

Moreover, the Delighted Kiosk is totally customizable and supports up to 10 additional questions, helping your team capture the insights you need most. Optimized for high completion rates, our customers are already using Delighted Kiosk to gather actionable in-person feedback. Survey Kiosks collect feedback anywhere.

Feedback 40

Feedback Retail Download NPS 40

BirdEye

FEBRUARY 23, 2024

A company’s external communication shapes its public image and brand reputation through press releases, marketing campaigns, customer service, and investor reports. An enterprise can optimize its external communication by aligning it with its brand values, ensuring consistency and authenticity.

Communication 63

Communication Multi-Channel Culture Social Media 63

BirdEye

JANUARY 11, 2023

This will lead to more meaningful connections between the business and the customer. Also, since social media activities can be tracked and measured on most platforms, multi-location businesses can gain valuable insights into how effective their campaigns are as well as which locations are driving the most engagement and/or sales.

Social Media 98

Social Media Multi-Channel Advertising 2002 98

BirdEye

FEBRUARY 12, 2024

Content creation and management: Generating scalable, locally relevant ideas that adhere to brand standards requires broad and local insights. Monitoring engagement: With limited visibility into comments and messages across locations, timely and consistent responses that align with brand values become nearly impossible.

Social Media 58

Social Media Multi-Channel Demo Reference 58

BirdEye

APRIL 13, 2023

Valuable insights Social media ads are a fantastic way for businesses to gain valuable insights. By analyzing the performance of their ad campaigns, businesses gain insights into who their most valuable customers are. This ensures that overall customer acquisition costs are kept low and all campaigns are well-optimized.

Social Media 98

Social Media Advertising E Commerce Fashion 98