ShepHyken

APRIL 28, 2024

Each week, I read many customer service and customer experience articles from various resources. 5 Reasons Why VIP Customers Are the Key to E-Commerce Growth by Josh Kim (Total Retail) VIP customers significantly impact a business’ bottom line, often contributing a substantial portion of total revenue.

2024 71

2024 E Commerce Article Loyalty Programs 71

CSM Magazine

SEPTEMBER 1, 2021

In a hyper-connected world, social media can be a key component of your customer experience strategy. Here are ten things you can do to help provide great customer service on social media. Align Your Brand Values. Social media gives you the opportunity to provide exceptional customer service like never before.

Social Media 93

Social Media Customer Service Exceptional Customer Service Loyalty Programs 93

ShepHyken

OCTOBER 13, 2017

This week we feature an article by Jess Mizerak discussing the future of brand loyalty and how to continue to be successful in the world of E-commerce. We want the customer to feel a sense of ownership in the relationship they have with us. That’s what your loyalty program should do. – Shep Hyken.

Customer Centricity 74

Customer Centricity Loyalty E Commerce Loyalty Programs 74

ProProfs Chat

APRIL 24, 2020

We’ve seen popular brands create some of the most memorable and successful customer service stories. Believe it or not, but customer service psychology is one of the driving factors for their success. What is Customer Service Psychology? Adapt Communication Skills as per Customer Expectation.

Customer Service 82

Customer Service Social Media Customers Communication 82

CloudCherry

JULY 25, 2018

Iconic firms often deploy “next-generation self-service, loyalty program management, and ‘voice of the customer’ survey analytics.”. 91% of respondents from Iconic firms indicate that they use AI solutions to some degree to increase customer satisfaction, as compared with 42% of overall respondents.”.

Technology 170

Technology Brands Customer Experience Omnichannel 170

SurveySparrow

AUGUST 25, 2023

Provide comprehensive training to your support team on product knowledge, company policies, and customer service skills. Encourage active listening and empathy in customer interactions. Use customer service metrics to measure team performance and identify areas for improvement. #3

Customer Experience 52

Customer Experience Social Media Feedback Customer Centricity 52

ProProfs Chat

DECEMBER 12, 2019

And, the one thing that many company’s fail to research upon is customer service quotes. Reading about popular customer service quotes gives you a basic idea of what is trending in today’s era and makes you realize what you need to do to offer delightful customer service. Customer Service Quotes.

Customer Service 80

Customer Service Customer Experience Advertising Customers 80