BlueOcean

DECEMBER 13, 2022

Ulta tells a similar story— 95% of their revenue comes from their loyalty program members. In fact, 56% of customers are more likely to buy from a brand if they belong to their loyalty program. But McKinsey reports that approximately two-thirds of programs are not succeeding in delivering real value.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

Second to None

FEBRUARY 19, 2019

Despite the rise of alternative shopping methods, brick and mortar stores continue to own most of the traffic in the industry with over 90% of customers still shopping for groceries in person. [1] 1] Customer insights from PYMNTS.com show that only 2.6% Private Brand (PB). Understanding your Customers.

Brands 73

Brands Rewards Programs Loyalty Fashion 73

Second to None

FEBRUARY 19, 2019

Despite the rise of alternative shopping methods, brick and mortar stores continue to own most of the traffic in the industry with over 90% of customers still shopping for groceries in person. [1] 1] Customer insights from PYMNTS.com show that only 2.6% Private Brand (PB). Understanding your Customers.

Brands 48

Brands Rewards Programs Loyalty 2018 48

CSM Magazine

JANUARY 2, 2023

Repeat customers not only buy more, but they also often serve as unofficial brand ambassadors. Here are ten ways to help you get new customers to become loyal, repeat customers. Understand What Your Customers Want. Provide a Customer Service App. Build a Community Around Your Brand.

Rewards Programs 52

Rewards Programs Loyalty Customer Service Customers 52

Interactions

MARCH 6, 2019

An AI-powered customer care strategy can make it easy for you to be aware of customer feedback, including managing complaints and compliments, tracking social engagement, and handling promotional offers, all through a single guest engagement platform. Rewards programs. Guest engagement.

Rewards Programs 89

Rewards Programs Multi-Channel Guest Experience Technology 89

Currency Alliance

APRIL 15, 2024

Many people assume that operating a loyalty program necessarily implies issuing your own loyalty points or miles. The optimal points to offer mostly depends on the frequency of engagement your brand has with target customers. For some brands, issuing your own loyalty currency is certainly desirable.

Loyalty Programs 52

Loyalty Programs Loyalty Airlines Banking 52

SurveySparrow

SEPTEMBER 16, 2022

Global reward catalog : Achiever’s rewards can be redeemed in 150+ countries, with products from 2,500 brands from around the world in 27+ languages. Award types : Achievers offers a range of award types, including one-time awards, milestone awards, and spot rewards. Key Features. Key Features. Key Features.

Rewards Programs 52

Rewards Programs Feedback E-support Culture 52