Brands Customer Change Touchpoint 
Experience Investigators by 360Connext
MAY 11, 2021
Customer experience exists whether you are intentional about it or not. After all, your customer is experiencing the brand via every interaction, touchpoint, service call, and delivery. Leaders often say, “We’re just getting started with customer experience,” but that’s a myth.
BirdEye
MAY 14, 2021
The sheer number of digital touchpoints that are now available to consumers today means there’s no sure-fire way to know precisely how people discover your products — or what they’ll do next. A customer can discover your business through review sites, social media, or search engines. The post The customer journey is changing.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Michelli Experience
SEPTEMBER 4, 2018
My team and I, have helped many businesses understand not only the elements of a journey map but also the why and how of map creation, persona-development, and the optimal branded experience principles that should be delivered at key customer touchpoints.
SurveySparrow
DECEMBER 22, 2019
There are several pieces of research which suggest how the average customer loves being asked about their experience with a brand or a product. Asking questions to your customers regularly helps you unearth nuggets of wisdom about how to run your business. There is no business without your customer.
Pointillist
JUNE 7, 2021
In 2020, enterprises and consumers were forced to cope with unpredictable circumstances that altered how customers behave, what they want from brands and most importantly, how organizations can meet their evolving expectations. High performers are more effective at integrating and taking action on their cross-channel customer data.
SurveySparrow
JUNE 26, 2019
Closing the customer feedback loop fixes this problem by asking questions to the customers back and forth to resolve an issue. The fact that a customer’s feedback was taken seriously, and actions are taken based on it builds better credibility for the brand.
Avaya
MAY 23, 2017
Given your experience, how brand-loyal would you be to your organization? Here are three statistics that will get you rethinking your CX strategy in relation to digital transformation: 52% of companies don’t share customer intelligence outside of the contact center. What was your web experience? Did you have a connected experience?
Expert insights. Personalized for you.
291 
Let's personalize your content