Brands Customer Experience Design Loyalty Voice of Customer 
Storyminers
JULY 29, 2016
And as we all know, replacing an existing customer costs 7 times more than retaining them. So how do you ensure your brand is retaining its precious customer base? We decided to ask experts one question: What is your most effective customer retention strategy for B2C brands? . Stop trying to “satisfy” customers.
Lumoa
FEBRUARY 9, 2023
Actionability is also, as we believe, one of the essential aspects of customer experience management. Brand experience is a very close concept to customer experience, except the latter, refers to how customers reflect on your company. Customer churn is the opposite of retention.
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CSM Magazine
AUGUST 22, 2019
The customer service department is too often referred to as “just a cost center”. As experience overtakes price and product as a key brand differentiator, customer service is being recognized as the face of, and driver for, organization-wide strategy. Senior Director, Customer Care, Hilton. VP, Returns, Walmart.
Wootric
FEBRUARY 14, 2019
Why we love Clare: She’s a digital nomad, keynote speaker, Founder of CMXperience , and shares her personal thoughts and experiences on The CX Nomad. Why we love David : He’s VP of Customer Insights at Ancestry.com. Why we love Sarang: Sarang’s head of Customer Success at Wootric. Lisa Abbott. Melinda Gonzalez.
ERDM
JANUARY 22, 2019
THE FOUR UNIVERSAL TRUTHS OF CUSTOMER EXPERIENCE ERDM Corp conducted over 16,000 hours of in-depth, hour-long research interviews with the customers and prospects of clients such as IBM, Microsoft, QVC and 10X Genomics. In spite of privacy concerns, customers are willing to provide deep explicit data to get improved CX.
ERDM
JANUARY 22, 2019
THE FOUR UNIVERSAL TRUTHS OF CUSTOMER EXPERIENCE ERDM Corp conducted over 20,000 hours of in-depth, hour-long research interviews with the customers and prospects of clients such as IBM, Microsoft, QVC and 10X Genomics. In spite of privacy concerns, customers are willing to provide deep explicit data to get improved CX.
SmartKarrot
APRIL 4, 2022
Customer-centric DNA means the person needs to have the qualities or features that fundamentally keep the customer at the center of every action. A customer-centric DNA is when the focus of your company is customer success. Top brands like Ikea, Amazon, and Google take customer success seriously.
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