Your Brand is Only as Strong as Your Weakest Link
ShepHyken
SEPTEMBER 27, 2017
This was a major brand with locations throughout the US. I’m sure that any executive of this brand would cringe at the response the manager gave me… “I really shouldn’t expect the same service or quality I’m accustomed to…” Really?! The logo is the logo, and the brand is the brand! You know the answer.
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