Remove careers resources in-brief from-intern-to-first-time-consultant
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Show report: CX and EX inextricably linked, with empathy as the glue

Think Customers

Less flashy but perhaps more thought-provoking were the words from Nobel Peace Prize laureate Malala Yousafzai, who became an activist for girls education after surviving a gunshot wound to the head as a teenager. We put our people first so we can deliver an amazing experience for our customers,” said Bastian of Delta, named the top U.S.

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The Ultimate List of Product Management Resources: Books, Blogs, and More

Gainsight

Set a weekly time slot on your calendar to interact with your Slack community friends. A must-read amongst leaders of all disciplines, this (slightly) oldie but goodie shares practical nuggets of leadership wisdom that have withstood time. A Brief Guide to Learning Faster (and Better) —Scott H. Books for Product Managers.

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Understanding the Joint Success Plan: A Tool for Outcome-Based Customer Success Management

ChurnZero

From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . It’s designed to be read and reviewed by executives. .

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Episode #25 – Keeping Employees Safe from Workplace Violence

Russel Lolacher

In this episode of Relationships at Work, Russel chats with workplace violence prevention advisor and consultant Felix Nater on the impacts of violence and non-violent behaviour in the workplace, its impact on culture and steps to avoid it. Nater Associates, Ltd – Security Consulting. He is a retired Army Reserve Sergeant Major.

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Inside Customer Success: Oracle Marketing Cloud

Amity

Can you give us a brief overview of Customer Success at Oracle Marketing Cloud? Brief won’t be easy, but I can try! This approach meshes well with the transformation that is being forced on the marketing industry today. Ultimately, they need to do three things extremely well: They need to get even closer to the customer.