Chief Customer Officer Communication Customer Insights Employee Experience 
Customer Bliss
AUGUST 8, 2017
Specifically, Stephen was hands on in leading the transformation of Standard Life’s marketing and customer functions using the latest creative thinking and new technology capabilities in digital and data to engage with four million plus customers. But when Stephen’s actually talked to the departing customers, the No.
TechSee
AUGUST 14, 2023
As the Head of Customer Support and Engagement at HotDoc, she is responsible for leading the customer support and engagement strategy. Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events.
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ClearAction
JANUARY 8, 2024
Do they ensure value is increasing for customers whenever changes in the business are needed? If your answer is “no” to any of these questions, you’re under-using customer insights! How can CX teams help these organizations absorb, adopt, and act on CX insights for the purposes listed above?
Customer Bliss
JANUARY 12, 2018
In this episode, Christine Corbett , a hybrid CCO of Australia Post , shares how she’s using her background in operations and communications to unite the organization and reinvent the Australia Post customer and employee experience. Solve Problems and Go Beyond Customer Expectations.
Customer Bliss
AUGUST 23, 2018
In today’s conversation with Anand Sampat , the head of customer experience for c2c , a public London commuter train that services 40,000 daily commuters, we discuss how he manages the customer experience for a service that so many people rely on. Communicate your role to your colleagues and peers.
ClearAction
NOVEMBER 16, 2017
Business ecosystem (= customer experience ecosystem) includes customers, employees, suppliers, distributors, partners, agencies, competitors, rituals (planning, funding, reviewing, rewarding, reporting, communicating, advancement, training) and the logistics and interactions between all these stakeholders and rituals.
Qualtrics
NOVEMBER 19, 2019
– Geoff Ho, PhD, Director of Organization Development at Rogers Communications. Empower employees with the freedom to do what’s right for the customer.”. – Luis Angel-Lalanne, VP of Customer Listening at American Express. “If – Anahita Reilly, Chief Customer Officer of U.S.
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