Customer Bliss

JUNE 21, 2016

Already a customer-focused company, Esri’s greatest challenge was moving to embedding a set of repeatable competencies inside the business. Nick is the Chief Customer Officer at Esri, leading cross-divisional and cross-functional teams to transform the customer experience for Esri’s global customer base.

Chief Customer Officer 129

Chief Customer Officer Leadership Metrics Customer Focused 129

SmartKarrot

OCTOBER 29, 2021

The letter C, in this context, stands for “chief,” like a chief executive officer, chief, chief customer officer, and chief operating officer. The CCO can create awareness amongst different departments about the importance of advocating the success of customers.

Chief Customer Officer 10

Chief Customer Officer Customer Success Customer Centricity Net Promoter Score 10

Wootric

JULY 15, 2020

NPS is an easy, trusted, and benchmark-able way to start driving customer-focused action at your company. However, the most successful companies never lose sight of the fact that the primary purpose of CX metrics is to drive customer-focused action. Second question (customize based on score): “What could we do to improve?

NPS 69

NPS B2B Net Promoter Score E-support 69

Gainsight

JUNE 9, 2021

PT) to continue binge-ing the best customer-focused content! Delphix: How Value Engineering leads to Customer Success starring Alex Hesterberg Chief Customer Officer, Delphix. When it comes to measuring results, hone in on the impact on retention and growth of the customer base to really capture the value.

Chief Customer Officer 52

Chief Customer Officer 2021 Sales Customer Success 52

ChurnZero

JANUARY 15, 2021

As Customer Success hadn’t yet shown to be indefensible at every company, You Mon had cautioned that the function would need to prove itself. Customer Success teams rose to the challenge of retaining customers during a global health and economic crisis. Customer Success will shift from product- to customer-focused strategies.

2021 52

2021 Customer Success 2020 Chief Customer Officer 52

ChurnZero

JANUARY 8, 2021

With their visibility elevated, Customer Success leaders stepped up to carry the weight of their fellow revenue-driven teams and prove their value within the broader organization. With Customer Success demand at an all-time high, we expect to see more of its leaders join the executive ranks in the coming months and years.

2021 98

2021 Customer Success Chief Customer Officer Leadership 98

SmartKarrot

JANUARY 7, 2022

With the continuous evolution of the CX domain on the bottom line, a new role has emerged to assist enterprises in setting up the next level of CX expectations – the Chief Customer Officer (CCO). But the question is still: What exactly do CCOs (Chief Customer Officer) in this relatively new executive position do?

Chief Customer Officer 10

Chief Customer Officer Customer Centricity Social Media Customer Success 10

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

2020 132

2020 Customer Experience Magazine Consulting 132

SmartKarrot

OCTOBER 7, 2020

The mid-level roles are of a customer success leader while the higher roles are of a director or VP of customer success along with Chief customer officer as the highest role in this team. 2 Identify Customer’s Goals. Remember, customer success is also a mindset that you need to infuse in your organization.

Customer Success 10

Customer Success Roadmap Net Promoter Score Chief Customer Officer 10

ClearAction

APRIL 29, 2020

If “customer experience” has innumerable interpretations, the same can likely be said about the ideal role of the Head of Customer Experience. This position may also be known as Chief Customer Officer or VP of Customer [fill-in-the-blank] (e.g. 3) Facilitate CX Adoption.

Customer Experience 71

Customer Experience Chief Customer Officer Customer Centricity Leadership 71