TechSee
JUNE 16, 2022
Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” Jeanne Bliss, Founder and CEO at Customer Bliss.
Gainsight
APRIL 9, 2024
Our mission is to create a thriving culture of community within the technology space. Nick Mehta, CEO at Gainsight and Kellie Capote, Chief Customer Officer at Gainsight kicked off the event and dove deep into why communities are important within the workplace and how to start building them.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ChurnZero
NOVEMBER 27, 2019
As a part of change management , e xecutive, CSM and client buy – in is essential. T hey can serve to increase the accountability of both your customer s and your team. . . Customer Success Skepticism Exists in Many Organizations (But Can B e Co mbated) . A re you assessing health?
ProProfs Chat
DECEMBER 7, 2018
Be sure and monitor your E-commerce sites for checkout issues on an hourly basis especially during Holiday Season. Respond or risk a poor customer experience. Understand that interactions with the company’s website largely drive the customer experience. Hence, technology is driving serious risk into the business.
Comm100
SEPTEMBER 22, 2016
For big support teams with busy professionals, however, finding the extra time to read is already a challenge. But we still want you to be able to take advantage of the books that can transform your current customer support operations. For Support Team Leaders. Customer Experience 3.0: Chief Customer Officer 2.0:
SurveySensum
JULY 14, 2020
Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.
ChurnZero
OCTOBER 25, 2019
Increasingly, Customer Success teams talk about helping customers successfully achieve their desired business outcomes, yet they do very little during onboarding to help customers achieve the results they require. Instead, many onboarding efforts are ineffective and often are narrowly focused on the technology itself.
Expert insights. Personalized for you.
251 
Let's personalize your content