Remove Chief Customer Officer Remove Net Promoter Score Remove ROI
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Wootric Joins InMoment to Accelerate CX Innovation and Growth

Wootric

Seven years ago, we founded Wootric with a mission to empower customer-centricity in every organization through modern, always-on CX improvement. We launched with a high-response in-app microsurvey and quickly disrupted a dated approach to gathering and responding to Net Promoter Score feedback. .

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Breaking the Status Quo of CX — Part 1

CloudCherry

Ideally, you’ll have a chief customer officer (CCO) to lead and champion CX at the C-suite level. He or she tracks the data that proves the ROI of CX works. Don’t use your chosen CX metric, whether Net Promoter Score or any other, as a battering ram.

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5 Reasons Your Marketing Needs Human Evaluation

Experience Investigators by 360Connext

A formal CCO (Chief Customer Officer) or CEO (Chief Experience Officer) is not important by title, but by the role they play in connecting the departments and employees of a company to create a unified, effortless, distinguished customer experience. You’re in charge of #CX!'”

Marketing 125
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Chief Customer Success & Happiness Officer, With Amy Downs – CB32

Customer Bliss

Amy Downs is the Chief Customer Success & Happiness Officer at Lifesize, a company enabling communication and collaboration among many mediums (their slogan is “connecting people to make their workplace great” ), was quite interesting. At Lifesize, she was initially VP of Customer Care. The ROI is there.

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Enterprise CS 101: Establishing Customer Success Quickly

Gainsight

Ideally, customer success will be represented in the C-suite by a Chief Customer Officer (CCO), or an equivalent position. . A truly aligned organization means that everyone in all departments is actively participating in efforts to deliver value to customers. That starts with the right solutions. .

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3 Important Trends From the 2022 CS Index and Why It’s Important to Your Business

Gainsight

on upsells and cross-sells from existing customers. Although those costs tend to plummet in the long run, the return on investment (ROI) usually comes about a year and a half after the deal is closed. So, what’s a business to do about avoiding increasing customer acquisition cost (CAC)? versus $0.63

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Crafting and Cascading a Customer Experience Strategy Across Global Organizations

eglobalis

Regularly updating the strategy based on customer feedback and evolving market conditions is crucial. This involves setting up multiple feedback channels such as customer surveys, social media listening, direct customer interviews, and net promoter scores (NPS) to capture ongoing customer sentiment and insights.