InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. More on this later.)

Guest Experience 260

Guest Experience Hospitality Hotels Travel 260

Avaya

MARCH 13, 2017

The statistics make it clear: consumers’ expectations for services are climbing year over year. Almost two-thirds have stopped doing business with a brand due to a poor service experience, and the majority consider customer service a vital part of brand loyalty.

Hospitality 56

Hospitality Innovation Hotels Guest Experience 56

InMoment XI

JANUARY 16, 2024

Operational Efficiency and Resource Optimization Contact center AI solutions streamline operational workflows by automating repetitive and time-consuming tasks. These virtual concierges enhance the overall guest experience. Many businesses with a contact center would benefit from using AI.

Contact Center 260

Contact Center Virtual Agent E Commerce E-support 260

Avaya

FEBRUARY 7, 2017

This without question includes the hospitality industry, where hoteliers are working overtime to stay ahead of today’s rapid pace of innovation. Build/embed custom communications into the CX: Hoteliers can tap into new engagement opportunities by creating or embedding custom, real-time communication capabilities into the customer experience.

Hotels 55

Hotels Guest Experience Hospitality Travel 55

Currency Alliance

OCTOBER 11, 2018

Beyond the booking process, and to complement the digital guest experience, hotels stand to make the greatest gains by becoming better resellers of local services and experiences. Restive guests: understanding hospitality loyalty. Different loyalty drivers apply to different guest demographics.

Hotels 40

Hotels Hospitality Loyalty Travel 40

Kustomer

JUNE 9, 2021

Not only is it critical for businesses to solve a customer complaint the first time, it can truly sway a customer’s lifelong experience with that brand. consumers were willing to spend more when companies provided exceptional customer service. Active Communication Is Key. According to an American Express survey , U.S.

Tourism 96

Tourism Exceptional Customer Service Guest Experience Hospitality 96

Avaya

NOVEMBER 7, 2018

The platform delivers real-time notifications across every fathomable communication channel so that users are always in the know (think simultaneous ring on steroids). In 2018, a dose of reality as organizations work to improve communications as a critical driver of digital transformation. Context-Driven Communications.

Communication 71

Communication 2010 Guest Experience Hospitality 71