Currency Alliance

JUNE 16, 2020

While travel and retail brands have made a lot of progress in the last 24 months, the bulk of innovation has come from other consumer sectors – including media businesses, entertainment, and telecoms providers, which in recent years appeared to regard loyalty as a lost cause. This shows how powerful multi-brand collaboration can be.

Magazine 52

Magazine Loyalty Innovation 2020 52

Pointillist

FEBRUARY 19, 2018

Delivering a coherent experience across all enterprise touchpoints requires finding patterns across an overwhelming number of data points. AI and customer journey analytics are key components in assembling businesses with One Voice, joined across silos and touchpoints. This is prime stomping ground for AI. Data Unification.

Customer Experience 111

Customer Experience Touchpoint Customer Journey Multi-Channel 111

Experience Matters

APRIL 7, 2015

We work with global 5,000 clients to create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. In today’s Omni channel world, companies often struggle to deliver a seamless customer experience.

2015 97

2015 Multi-Channel 2014 CEM 97

Bizagi

JANUARY 20, 2020

Personalized experiences are taken for granted in social and entertainment environments, but when we arrive at our place of work – where we spend up to 35% of our lives – the digital experience is often decades behind. Businesses can only serve the connected customer with a connected experience, by being connected themselves.

Multi-Channel 52

Multi-Channel Touchpoint Entertainment Connections 52

BirdEye

OCTOBER 27, 2023

Customer acquisition metrics 7 popular customer acquisition channels for businesses Case study: Customer acquisition strategy example of Complete Care FAQs about customer acquisition Boost customer acquisition rates with Birdeye What is customer acquisition? Create entertaining videos to reach these audiences.

Social Media 57

Social Media Multi-Channel Advertising Customer Retention 57

Survicate

MARCH 20, 2019

Hendrix also recalls an anecdote that shows the level of transparency NPS surveys brought into customer communication. Analyze customer data from all touchpoints. Jason Patel, Founder of Transizion , sheds light on how the company started using data from multiple communication and marketing tools. Which brings us to….

Customer Centricity 85

Customer Centricity Social Media Insurance NPS 85

Bold360

DECEMBER 1, 2016

The first is strong communication about why the change is happening. Imagine you only communicated with your spouse or a loved one via multiple-choice questionnaires, never really hearing how they feel or what they think. Training begins for the management staff, but mostly IT, on how to use the software.

Customer Experience 104

Customer Experience Customers Consulting E-support 104

Currency Alliance

FEBRUARY 10, 2020

The multi-brand coalition model, in which most of the value can be realized by a grocer, has only partially taken hold in the UK, Canada, Australia and a few other markets. The program has many ‘burn’ partners, in many categories, and it clearly communicates the good redemption value of offers with these brands. Musica (entertainment).

Loyalty Programs 52

Loyalty Programs Loyalty Hotels Multi-Channel 52