Competitive Advantage Consumers Customer Insights Magazine 
CSM Magazine
APRIL 18, 2023
Understanding customer insights is essential to maximizing the return on your business investments, as expected. And in this article, we’ll explore some strategies for using customer insights to drive meaningful growth—focusing on how companies like yours can use these powerful tools to increase their ROI significantly!
CSM Magazine
JULY 28, 2023
The commercial landscape of today is fast-paced and ever-evolving, and businesses are continuously searching for new ways to gain a competitive advantage over their rivals.
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Middlesex Consulting
MAY 31, 2015
Anil and I are members of the Customer Value Creation International Communications and Technology Committee. This article was published in the May 2015 issue of “Efficient Manufacturing" magazine. 2) About two years ago I co-authored an article in SupportIndustry.com about the six sources of B2B customer expectations.
Wootric
FEBRUARY 14, 2019
Why we love Blake: She’s a self-described “customer experience futurist”, keynote speaker, author of More Is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences , and host of The Modern Customer Podcast. Bruce Temkin. Maxie Schmidt. Melinda Gonzalez.
CSM Magazine
APRIL 12, 2023
Amidst economic uncertainty and disruptive audience dynamics, access to rich, real-time, reliable consumer intelligence is more critical than ever. Without a holistic understanding of this data, your organization cannot support seamless customer experiences.
SurveySensum
JULY 14, 2020
Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. LinkedIn : [link]. Website : [link].
CSM Magazine
APRIL 28, 2023
Competitive advantage. Price intelligence allows businesses to stay competitive by quickly adapting to changes in the market and customer behavior. Better customer insights. Analyzing large amounts of pricing data can be time-consuming and complex, requiring specialized skills and software.
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