Lumoa

NOVEMBER 7, 2022

if you want to learn more about how different teams and departments within the organization can benefit by improved customer experience. #2 2 Companies are using CX to create a competitive advantage Customers have more options than ever before. To stay relevant, companies are using CX to create a competitive advantage.

2023 83

2023 Customer Experience Competitive Advantage 2021 83

Thematic

FEBRUARY 19, 2024

Snags like this can significantly dent customer satisfaction and loyalty. There is a common misconception: customer experience (CX) might seem vague, but it has a direct financial impact.  Streamlining  Streamlining the customer journey and reducing friction makes it easier for customers to spend money.

Customer Experience 62

Customer Experience Net Promoter Score NPS Loyalty 62

Thematic

FEBRUARY 19, 2024

Snags like this can significantly dent customer satisfaction and loyalty. There is a common misconception: customer experience (CX) might seem vague, but it has a direct financial impact.  Streamlining  Streamlining the customer journey and reducing friction makes it easier for customers to spend money.

Customer Experience 62

Customer Experience Net Promoter Score NPS Loyalty 62

Second to None

JULY 10, 2018

Wasting time reorienting with a new vendor after growth can be costly and choosing the right partner early on can divert this human and financial cost. For Customer Experience research projects like mystery shopping , choosing the right vendor can be a huge determinant of the value provided by the program. 1] [link].

Brands 63

Brands Competitive Advantage Document Voice of Customer 63

OpinionLab

JUNE 24, 2016

It was a really interesting event with some great content from some of the brightest customer experience experts at the biggest brands in the financial services industry. Find out more about how financial services organizations can turn CX into competitive advantage by downloading our eBook.

2016 79

2016 Competitive Advantage Financial Insurance 79

Second to None

MARCH 5, 2018

This can be successful for short-term success, but organizations that are able to look past near-sighted financial surges and instead focus on building long-term relationships with customers are setting themselves up for longer periods of growth. How, you might ask?

Brands 54

Brands E Commerce Retail ROI 54

OpinionLab

MARCH 25, 2019

To provide some insight into the current state of the CX market, and provide a bellwether of how well organizations are actually able to quantify the impact of their CX initiatives as they seek to achieve competitive advantage, Customer Think just completed a new primary research study entitled “What Drives CX Success?”

Customer Experience 74

Customer Experience Contact Center Omnichannel Retail 74