BlueOcean

JANUARY 6, 2020

In fact, a NewVoiceMedia survey revealed that 43% of customers feel more connected to a brand when they are able to contact a company through any channel. Furthermore, customer retention rates are significantly higher for companies with a strong omnichannel approach. We’d love to chat more with you about this topic and more.

Omnichannel 177

Omnichannel Customer Care Customer Journey Consumers 177

Myra Golden

JUNE 2, 2016

In this keynote Myra Golden reveals that extremely difficult customers are determined to force corporations—via the customer service professional—to give in to the consumer demands—reasonable or not. This means the customer service professional must develop a response plan. Book Myra for a keynote or customer service training.

Customer Service Training 40

Customer Service Training Workshop Magazine Social Media 40

Myra Golden

JUNE 2, 2016

In this keynote Myra Golden reveals that extremely difficult customers are determined to force corporations—via the customer service professional—to give in to the consumer demands—reasonable or not. This means the customer service professional must develop a response plan. Book Myra for a keynote or customer service training.

Customer Service Training 40

Customer Service Training Workshop Magazine Social Media 40

ShepHyken

NOVEMBER 30, 2018

If the majority of handle time for a particular issue is spent on “qualification” rather than “resolution” or “connection,” the issue is likely a simple transaction that does not benefit from a live agent conversation. No, this process will not seamlessly connect all your channels. A bot may be the optimal support mechanism.

Blog 96

Blog Omnichannel Average Handle Time Contact Center 96

ShepHyken

SEPTEMBER 7, 2016

Or when a customer is asked to use the touchpad on their phone to type in their account number, only to be asked for the same number when the customer support representative finally connects with the customer. But, sometimes it’s okay to ask a customer to repeat their story. But, it has to be the right time.

Customer Service Representative 85

Customer Service Representative Customer Service Training Customers Article 85

Myra Golden

JULY 29, 2016

How to Deliver a Wow Customer Experience: 20 Ideas to Help You WOW customers. Complaint Handling: Learn to handle problems in such a way that you completely restore customer confidence after a service mishap. This means the customer service professional must develop a response plan. You will not be sorry.”

Customer Service 40

Customer Service Seminar Customer Service Training Customers 40

Myra Golden

JULY 29, 2016

How to Deliver a Wow Customer Experience: 20 Ideas to Help You WOW customers. Complaint Handling: Learn to handle problems in such a way that you completely restore customer confidence after a service mishap. This means the customer service professional must develop a response plan. Email Writing.

Customer Service 53

Customer Service Download Customer Service Training Customers 53