Connections Customer Confidence Customer Focused Loyalty 
Magellan Solutions
NOVEMBER 27, 2023
It attracts customers to the warmth of genuine service and concern. Imagine your business on a stage with your valued customers in the audience. We’ll discuss 10 ways to deliver great customer service that pave the way for lasting connections. Let’s explore the 10 ways to deliver great customer service.
ShepHyken
MAY 23, 2017
Megan Singh on How to Create the Best Place to Work and the Best Place for Customers to Buy. What are some ways that you can show your customers, and your employees, that you are truly customer focused? You want to create confidence and trust, because those feelings will convert to customer loyalty.
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ShepHyken
OCTOBER 18, 2017
It can be the traditional customer service team who fields questions and complaints. It can come through a customer simply calling, for any reason, to connect with someone inside the company. The customer may reach out to the company via social channels, a website, a text message – really any interaction with the company.
ShepHyken
APRIL 18, 2023
Even if you’re selling a big machine to a factory, there are still expectations that are shaped by retail experiences with customer-focused companies like Amazon. And confidence turns into trust – which can turn into repeat business and even customer loyalty. Connect with Shep on LinkedIn.
ShepHyken
DECEMBER 26, 2018
Those companies that get customers because of low price will lose those customers when someone else has a lower price. The loyalty to the company is because of price, not the company. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.
ShepHyken
JUNE 27, 2018
The three keys to customer experience success are consistency, consistency and consistency. It doesn’t matter how good your customer service is, if the product doesn’t do what it’s supposed to do, the customer will find another company that better meets their needs. Confidence can lead to trust.
ShepHyken
SEPTEMBER 27, 2021
Frank Baum, wrote a children’s novel and not a customer-relations manual. However, there are some valuable aspects of the story that can come quite handy when it comes to connecting with customers. Our research shows that a personalized experience will bring a customer back. And it’s more fun this way, isn’t it?).
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