Connections, Customer Experience Design and Magazine

Not Hand Size – Heart Size: The Art of Engagement and Loyalty

Michelli Experience

MARCH 9, 2016

After all, they are the perennial winner of Fortune magazines “Best Companies to Work For” List…. As for the innovative, vital, and soulful culture at Acuity, I will let you read Fortune magazine to learn more about that and how Acuity was chosen the 2nd best workplace in the nation. I suspect you probably have Google on your list.

Magazine

Magazine Engagement Insurance Loyalty

How to Handle Difficult Customers Using Verbal Aikido

Myra Golden

JUNE 2, 2016

Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. In short, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S. Myra Golden.

Customer Service Training

Customer Service Training Workshop Magazine Social Media

How to Handle Difficult Customers Using Verbal Aikido

Myra Golden

JUNE 2, 2016

Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. In short, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S. Myra Golden.

Customer Service Training

Customer Service Training Workshop Magazine Social Media

Webinars

How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

MORE WEBINARS

Here’s How to Respond to the Customer Who Asks to Speak to Your Supervisor

Myra Golden

OCTOBER 26, 2016

Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for customer service professionals. To be clear, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S. That’s why I’m here.”.

Magazine

Magazine Social Media Customer Service Representative Contact Center

Here’s How to Respond to the Customer Who Asks to Speak to Your Supervisor

Myra Golden

OCTOBER 26, 2016

Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for customer service professionals. To be clear, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S. That’s why I’m here.”.

Magazine

Magazine Social Media Customer Service Representative Contact Center

What to Say to the Customer Who Asks to Speak to a Supervisor

Myra Golden

AUGUST 27, 2016

Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for customer service professionals. To be clear, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S. That’s why I’m here.”.

Magazine

Magazine Social Media Customer Service Representative Contact Center

What to Say to the Customer Who Asks to Speak to a Supervisor

Myra Golden

AUGUST 27, 2016

Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for customer service professionals. To be clear, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S. That’s why I’m here.”.

Magazine

Magazine Social Media Customer Service Representative Contact Center

{Guest Post} How Employee Engagement Impacts Your Company’s Performance and Results

Michelli Experience

JANUARY 19, 2018

The Society for Human Resource Management ( SHRM ) states that employee engagement is “the connection and commitment employees exhibit toward an organization, leading to higher levels of productive work behaviors.” In doing so, they’ll give employees a way to connect their own contributions with overall company success.

Engagement

Engagement Definition Magazine Measurement

CX Experts We Love

Wootric

FEBRUARY 14, 2019

Her She is a customer journey expert whose analysis of customer feedback at key touchpoints has led to product and service enhancements that have delighted customers. Why we love Angus: He’s the Customer Experience Manager at Sendoso and prides himself in “helping people connect the old fashion way.”

Workshop

Workshop Consulting Customer Experience Professionals Books

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. LinkedIn : [link].

2020

2020 Customer Experience Magazine Consulting

North America’s Must-Attend Customer Service Strategy Meeting Hits NYC

CSM Magazine

AUGUST 22, 2019

Director, Customer Service, PVH Corp. Director Customer Care, Frontier Airlines. VP, Customer Experience Design, AARP. And many more… Check out the full speaker line-up for the Customer Service Summit here! Chief Consultant, Lufthansa Systems. Chief Operating Officer, Raymour & Flanigan Inc.

Customer Service Strategies

Customer Service Strategies Customer Service Airlines Chief Customer Officer

Strativity Group Inc. Honored with New Jersey SmartCEO’s Corporate Culture Award

Strativity

AUGUST 28, 2016

is the undisputed leader in customer experience design and transformation. Winners will be profiled in the November/December issue of SmartCEO magazine and celebrated at an awards ceremony on Tuesday, Nov. Strativity Group Inc. Hackensack, NJ (Aug. 29, 2016) — Strativity Group, Inc. 1, 2016 at the Starland Ballroom. “In

Culture

Culture Magazine Competitive Advantage 2016

Master The Skills Of De-escalation While Your Agents Work From Home with our 30-Minute Online Class

Myra Golden

MARCH 18, 2020

All they’ll need is an Internet connection. How to Handle Difficult Customers. 30-Minute De-escalation Online Class to Help Your Employees Get Angry Customers to Back Down, Even Customers Who Want a Supervisor – with Video Teaching, Simulations, Knowledge Checks, and Practice Interactions.

Seminar

Seminar E Commerce E-support Magazine

Everyone Has a Platform: Are You Training For that Reality? | Service Excellence

Michelli Experience

FEBRUARY 27, 2018

Since, according to the Institute of Customer Service (ICS), most customer complaints (62%) aren’t about products per se but rather about the way people treat customers during service interactions, investing time and money to, select, train and develop service talent creates a huge opportunity. Investing in service excellence.

Social Media

Social Media Magazine Books Consulting

46 Customer Experience Pros Share the Biggest Mistakes Companies Make in Evaluating and Purchasing Customer Experience Software

Bold360

DECEMBER 1, 2016

He’s also the CEO of Boomē, a management consulting firm that specializes in customer experience design and author of a new book, What Customers Cravve , which will be in bookstores worldwide this October. “Organizations make many mistakes when selecting a customer relationship management solution.

Customer Experience

Customer Experience Customers Consulting E-support

CX Lessons from 2016: 31 Customer Experience Pros Share Their Plans for 2017

Bold360

NOVEMBER 21, 2016

What exactly are the takeaways making the biggest impact on customer experience initiatives as companies look to 2017, and how can CX pros and business leaders move their companies forward in the digital, always-on, always-connected, omni-channel landscape? The second thing is that customers now prefer writing to talking. .

2016

2016 2017 Customer Experience Social Media

CXDNA Update

Not Hand Size – Heart Size: The Art of Engagement and Loyalty

How to Handle Difficult Customers Using Verbal Aikido

Webinars

Trending Sources

How to Handle Difficult Customers Using Verbal Aikido

Webinars

Here’s How to Respond to the Customer Who Asks to Speak to Your Supervisor

Here’s How to Respond to the Customer Who Asks to Speak to Your Supervisor

What to Say to the Customer Who Asks to Speak to a Supervisor

What to Say to the Customer Who Asks to Speak to a Supervisor

{Guest Post} How Employee Engagement Impacts Your Company’s Performance and Results

CX Experts We Love

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

North America’s Must-Attend Customer Service Strategy Meeting Hits NYC

Strativity Group Inc. Honored with New Jersey SmartCEO’s Corporate Culture Award

Master The Skills Of De-escalation While Your Agents Work From Home with our 30-Minute Online Class

Everyone Has a Platform: Are You Training For that Reality? | Service Excellence

46 Customer Experience Pros Share the Biggest Mistakes Companies Make in Evaluating and Purchasing Customer Experience Software

CX Lessons from 2016: 31 Customer Experience Pros Share Their Plans for 2017

Stay Connected