Connections Download E-support Omnichannel 
Kustomer
JUNE 7, 2022
We can’t hope that we will “get by” just a little longer with legacy CRMs and support tickets. We must embrace change and adapt quickly to meet today’s consumer expectations for a smart, omnichannel experience powered by a modern CRM—the key to scaling CX, meeting explosive growth, and adapting to change. The data tells the tale.
Kustomer
JANUARY 7, 2022
While e-commerce continues to gain significant ground, Accenture does report that shoppers are also looking forward to in-store, in-person experiences once again. While customer support teams are just one facet of the consumer CX journey, they are critical in providing a much-desired human touch for shoppers.
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Upstream Works
NOVEMBER 19, 2020
Supporting a Distributed Workforce. Supporting agents working from home while maintaining a high level of CX can prove to be a big challenge. To operationalize this model, IT will need to consider how best to support agents working from home. Connectivity and communications will no longer be centralized in the same way.
Strativity
MAY 25, 2023
Third-party providers comprised a whopping ~52 percent of food and drink app downloads in 2022, signaling a tug-of-war with large, national franchises that is only going to heat up. A strong brand reputation can be an effective gateway for supporting value proposition elements—and many are highly competitive to third-party applications.
Kustomer
JULY 28, 2022
As a result of this evolution, brands need to consider that the understood concept of customer service is no longer enough to create lasting, emotional connections with their customers. Here are four incredible CX benefits: Higher customer lifetime value: Great CX positions your brand as the first your customers turn to for support.
Kustomer
SEPTEMBER 18, 2020
We can’t hope that we will “get by” just a little longer with legacy CRMs and support tickets. We must embrace change and adapt quickly to meet today’s consumer expectations for a smart, omnichannel experience powered by a modern CRM—the key to scaling CX, meeting explosive growth, and adapting to change. The data tells the tale.
Kustomer
NOVEMBER 16, 2021
While the use of AI might seem like the antithesis of human connection, the opposite is actually true. This technology creates an immersive experience enabling a brand, customer service agent, and consumer to feel empowered through personalized connection. How the Hybrid Model Applies.
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