Beyond Philosophy

NOVEMBER 27, 2020

Many recognize that their digital transformation hasn’t resulted in the experience that they hoped it would be. On a recent podcast, we had our lead on digital transformation Zhecho Dobrev, Principal Consultant for Beyond Philosophy, tell us why that might be. Satmetrix Systems, Inc., and Fred Reichheld.

Net Promoter Score 150

Net Promoter Score NPS Insurance Consulting 150

Experience Investigators by 360Connext

MAY 19, 2015

What success have you seen with customer journey mapping? Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Customer Journey Mapping 234

Customer Journey Mapping Customer Journey Workshop Social Media 234

Magellan Solutions

JANUARY 24, 2024

Enhancing customer satisfaction and engagement keeps your business connected at all times. Enhancing customer satisfaction and engagement keeps your business connected at all times. Our access answering service ensures that every call is responded to, giving your customers a positive experience.

Customer Service 52

Customer Service Customer Satisfaction Connections Interaction 52

SurveySensum

JUNE 25, 2019

Imagine a guest has just filled an online experience measurement form and customer experience managers get the instant notifications. This gives an opportunity of turning a disappointing dining experience into a delighted one by offering on the spot rewards to the customers.

Guest Experience 75

Guest Experience Management Hotels Return on Investment 75

Beyond Philosophy

FEBRUARY 3, 2015

Zhecho Dobrev, one of our consultants published his musings on this concept. Strategy for CTA buttons is all well and good for the online experience, but what about retail experience and the CTAs that help consumers make decisions there? Engaging the subconscious shopper is a skill supermarkets are always perfecting.

CEM 121

CEM 2004 Books Retail 121

Experience Investigators by 360Connext

FEBRUARY 9, 2018

Mixed message can make their way into signage, marketing materials, online experiences, and countless other touchpoints within every customer journey. It’s also a great way to bring different departments together and find creative ways to close gaps in communications, processes, and the overall experience.

Touchpoint 207

Touchpoint Customer Journey Mapping Workshop Customer Journey 207

Beyond Philosophy

JUNE 11, 2015

just how jaded and seeking for social interaction have customers become, in their relationships with vendors and their loyalty and engagement programs, that experiences need to always be fun and inclusive? This trend works well for building more strategic, bonded relationships with customers. Michael Lowenstein, Ph.D.,

Loyalty Programs 106

Loyalty Programs Loyalty Consumers Retail 106

SurveySparrow

SEPTEMBER 20, 2021

With 100,000+ customers including Bausch + Lomb, Gucci, and Duke University, SurveySparrow is recognized as one of the leading survey software companies by SoftwareReviews. Omnichannel engagement through websites, in-app, email, QR codes & more. Omnichannel engagement. Customer lifecycle data. Employee engagement.

2021 52

2021 Management Multi-Channel Omnichannel 52

Eptica

FEBRUARY 26, 2016

With so much spend now gravitating online, it’s particularly important for bricks and mortar retailers to match or even exceed online customer experience if they want to thrive. How can the physical store environment distinguish itself from an online experience? Share this page on: Tweet.

Retail 50

Retail E Commerce Customer Experience Apparel 50

Beyond Philosophy

JUNE 4, 2015

If you are separating the online channel from the brick and mortar channel, or the mobile online experience from the mobile app, you are missing the advantage of having a consistent experience. Colin is an international author of four bestselling books and an engaging keynote speaker. Meld the Worlds.

E Commerce 141

E Commerce Sports Retail Omnichannel 141

Lumoa

JUNE 26, 2023

Customer Satisfaction Score – CSAT 3. Customer Effort Score – CES 4. Customer Churn Rate – CCR 6 Ways To Improve Your Omnichannel Customer’s Experience 1. Engage buyers at every step 2. Focus on customer support 6. Build visibility by using a channel in multiple ways 3.

Omnichannel 83

Omnichannel Customer Experience Net Promoter Score Social Media 83