Consumers Customer Base Hospitality Roadmap 
SurveySensum
JULY 21, 2022
So, what constitutes a good NPS score for the hospitality industry may not apply to the retail industry. A good resource to go to for this information is the 2021 Satmetrix Net Promoter Benchmarks report (for US consumers). Based on the survey, the NPS benchmark was derived as under: Use this data to drive success!
Retently
FEBRUARY 21, 2024
Understanding your marketing channels Having a clear understanding of your marketing channels is like having a roadmap to guide your marketing efforts. surveys can reveal which platforms or channels successfully engage your customers. Leverage positive feedback from surveys to build trust, credibility, and loyalty among customers.
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Currency Alliance
DECEMBER 4, 2023
To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. Norwegian Air Shuttle and Strawberry Hospitality Group have made public their intention to shake up their market. Importantly, these trends are in flux.
West Monroe
FEBRUARY 9, 2023
Consumers want a simple, seamless, and secure experience. There’s no roadmap or policy to rely on, so it’s critical to seek outside expertise or help. The concept of disruption has been highly valued in many industries, from retail to hospitality to healthcare. How could they be?
West Monroe
FEBRUARY 9, 2023
Consumers want a simple, seamless, and secure experience. There’s no roadmap or policy to rely on, so it’s critical to seek outside expertise or help. The concept of disruption has been highly valued in many industries, from retail to hospitality to healthcare. How could they be?
West Monroe
FEBRUARY 9, 2023
Consumers want a simple, seamless, and secure experience. There’s no roadmap or policy to rely on, so it’s critical to seek outside expertise or help. The concept of disruption has been highly valued in many industries, from retail to hospitality to healthcare. How could they be?
SurveySensum
JULY 14, 2020
He is a New York Times #1 bestselling author and an international speaker on leadership, employee engagement, customer experience, customer loyalty, and consumer advocacy. She is also the Founder & President of Megan Germann Insights & Consulting, helping organizations uncover insights, creating a roadmap for success. .
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