Customer Bliss

AUGUST 23, 2018

Anand talked to people on the team and communicated what he already knew from the consumer insights to gain a deeper understanding of what they meant, from the teams who handled that specific work. By looking at the customer roadmap, Anand was able to better determine who could help him deliver on the work that needed to be done.

Transportation 129

Transportation Management Chief Customer Officer Roadmap 129

C3Centricity

JANUARY 4, 2021

How to Improve Customer Centricity in Hospitality. The hospitality industry should be one of the most customer centric of any business, but it often isn’t. After all, hospitality relies on satisfying its guests, doesn’t it? Getting to Yes: A 7-step Roadmap to Successful Project Management.

Customer Centricity 62

Customer Centricity 2020 Hospitality Article 62

C3Centricity

JANUARY 13, 2021

How to Improve Customer Centricity in Hospitality. The hospitality industry should be one of the most customer centric of any business, but it often isn’t. After all, hospitality relies on satisfying its guests, doesn’t it? Getting to Yes: A 7-step Roadmap to Successful Project Management.

Customer Centricity 71

Customer Centricity Article 2020 Hospitality 71

SurveySensum

JULY 21, 2022

So, what constitutes a good NPS score for the hospitality industry may not apply to the retail industry. A good resource to go to for this information is the 2021 Satmetrix Net Promoter Benchmarks report (for US consumers). However, the average NPS varies significantly from industry to industry. Is Net Promoter Score useful?

Net Promoter Score 59

Net Promoter Score NPS 2021 Telecommunications 59

C3Centricity

OCTOBER 1, 2019

We all know how extremely demanding consumers have become in recent years. How do you treat your own customers, consumers and clients? It was therefore his philosophy to do limited market research and never to ask the advice of consumers on his innovations. Today we want things better, faster and sometimes cheaper as well.

Customer Satisfaction 72

Customer Satisfaction Hotels Marketing Customer Centricity 72

C Space

APRIL 18, 2019

Dan Sills is the producer of Outside In , a podcast that explores changes in business and consumer behavior and where the two converge. I went back and listened to other Outside In episodes and noticed that many of our guests had spotted an inflection point early and, therefore, redrew the roadmap. Associate Director at C Space.

Apparel 40

Apparel Social Media Entertainment 2002 40

InMoment XI

APRIL 3, 2024

It sets the tone for the entire company/consumer relationship. The digital customer experience has become an essential part of the way that consumers navigate the marketplace. It is common for consumers to switch channels multiple times throughout the course of an interaction. Why is Digital Customer Experience Important?

Customer Expectations 260

Customer Expectations Touchpoint 2024 Omnichannel 260

NetBase

APRIL 3, 2020

Reporting is focused on travel restrictions, hospitalizations, travel advice and safety (from a consumer standpoint). And the corresponding consumer conversation reflects these worries, with trending conversations around cancelling travel plans, shutting things down travel and wanting to see restrictions around all forms of travel.

Travel 70

Travel Hospitality Consumers Social Media 70

West Monroe

FEBRUARY 9, 2023

Consumers want a simple, seamless, and secure experience. There’s no roadmap or policy to rely on, so it’s critical to seek outside expertise or help. The concept of disruption has been highly valued in many industries, from retail to hospitality to healthcare. How could they be?

Financial 52

Financial Banking Hospitality Technology 52

West Monroe

FEBRUARY 9, 2023

Consumers want a simple, seamless, and secure experience. There’s no roadmap or policy to rely on, so it’s critical to seek outside expertise or help. The concept of disruption has been highly valued in many industries, from retail to hospitality to healthcare. How could they be?

Financial 40

Financial Banking Hospitality Technology 40

West Monroe

FEBRUARY 9, 2023

Consumers want a simple, seamless, and secure experience. There’s no roadmap or policy to rely on, so it’s critical to seek outside expertise or help. The concept of disruption has been highly valued in many industries, from retail to hospitality to healthcare. How could they be?

Financial 40

Financial Banking Hospitality Technology 40

Retently

FEBRUARY 21, 2024

Understanding your marketing channels Having a clear understanding of your marketing channels is like having a roadmap to guide your marketing efforts. The insights gathered from these responses can be invaluable, revealing unexploited avenues for customer acquisition or highlighting emerging trends in consumer behavior.

Social Media 78

Social Media Advertising Events Insights 78

SurveySensum

JULY 14, 2020

He is a New York Times #1 bestselling author and an international speaker on leadership, employee engagement, customer experience, customer loyalty, and consumer advocacy. She is also the Founder & President of Megan Germann Insights & Consulting, helping organizations uncover insights, creating a roadmap for success. .

2020 132

2020 Customer Experience Magazine Consulting 132

Currency Alliance

DECEMBER 4, 2023

To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. Norwegian Air Shuttle and Strawberry Hospitality Group have made public their intention to shake up their market. Importantly, these trends are in flux.

2024 59

2024 Loyalty Marketing Loyalty Programs 59

Qualtrics

OCTOBER 2, 2019

As healthcare faces the challenge of meeting consumer expectations with a workforce that is being asked to do more with less every day, compounded by an environment of changing regulations, it’s clear our industry must focus on human beings and increase our ability to adapt.

Healthcare 34

Healthcare Hospitality 2006 Insights 34

Grade.us

JUNE 2, 2020

We don't have a native mobile app, and it's not currently on our development roadmap (our web app is fully responsive and optimized for mobile though). The company serves industries, including healthcare, hospitality, retail, automotive, restaurants, and property management. Their platform focuses primarily on enterprise clients.

2020 47

2020 Management Net Promoter Score Multi-Channel 47

Currency Alliance

FEBRUARY 26, 2019

However, enabling customers to exchange currencies between these brands with very low friction (perhaps 10%), would shift share of wallet considerably because the partners (together) might represent 30% to 50% of a consumer’s discretionary spending. But evolving is necessary to remain in-step with the competitive marketplace.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

Circular Edge

MAY 10, 2022

Executives are generally focused on outcomes — using information to achieve objectives, like increasing efficiency, reducing costs and responding to changing consumer needs or market conditions. Restaurants and hospitality. Employees can then proactively mitigate the issue to the extent possible. Financial services. Food and beverage.

Financial 52

Financial Multi-Channel Information Management 52

Currency Alliance

MARCH 21, 2019

Responsys , a cloud-based Campaign Management platform particularly prevalent in the airline industry, has been adopted by the Landmark Group of consumer brands to avoid this problem. Retrofitting desired changes into older systems can take weeks to program, and prioritizing such changes can often take quarters to get on the roadmap.

Loyalty 58

Loyalty Banking Loyalty Programs Brands 58

West Monroe

JUNE 20, 2022

in 2019 for $5 billion, has since more than doubled in revenue , in part through recent acquisition of $2 billion specialty animal hospital and emergency medicine providers. Consumer (and provider) expectations of care channels, experiences, and conveniences are growing exponentially. Key trends. Own the experience. Key trends.

Healthcare 52

Healthcare Multi-Channel 2021 Innovation 52

West Monroe

JUNE 20, 2022

in 2019 for $5 billion, has since more than doubled in revenue , in part through recent acquisition of $2 billion specialty animal hospital and emergency medicine providers. When done right, such expansions can drive real results: National Veterinary Associates, a global pet platform acquired by JB Holding Co.

Healthcare 40

Healthcare Multi-Channel 2021 Innovation 40

West Monroe

JUNE 20, 2022

in 2019 for $5 billion, has since more than doubled in revenue , in part through recent acquisition of $2 billion specialty animal hospital and emergency medicine providers. Consumer (and provider) expectations of care channels, experiences, and conveniences are growing exponentially. Key trends. Own the experience. Key trends.

Healthcare 40

Healthcare Multi-Channel 2021 Innovation 40