C3Centricity

JANUARY 13, 2021

From thinking about buying the category to successfully turning purchasers into raving fans of our brands, this will improve your own customer journey mapping and guide you in correcting any weak spots in it. #5. Brand Portfolio Secrets to Success (5 Things You Need to Know). Do you know how your brand is seen by category users?

Customer Centricity 71

Customer Centricity Article 2020 Hospitality 71

SurveySensum

JULY 21, 2022

So, what constitutes a good NPS score for the hospitality industry may not apply to the retail industry. A good resource to go to for this information is the 2021 Satmetrix Net Promoter Benchmarks report (for US consumers). The survey was conducted for 221 brands in 23 industry sectors covering a whopping 6,500 respondents.

Net Promoter Score 59

Net Promoter Score NPS 2021 Telecommunications 59

Retently

FEBRUARY 21, 2024

Understanding your marketing channels Having a clear understanding of your marketing channels is like having a roadmap to guide your marketing efforts. The insights gathered from these responses can be invaluable, revealing unexploited avenues for customer acquisition or highlighting emerging trends in consumer behavior.

Social Media 78

Social Media Advertising Events Insights 78

Currency Alliance

DECEMBER 4, 2023

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. As ever, it’s worth emphasising that customers become loyal to a brand because of two things: value and/or experience.

2024 59

2024 Loyalty Marketing Loyalty Programs 59

C3Centricity

OCTOBER 1, 2019

We all know how extremely demanding consumers have become in recent years. How do you treat your own customers, consumers and clients? That is what touches our customers and makes them feel differently about our brand, company or service. The brand is Brompton Bikes, a folding, city bike.

Customer Satisfaction 72

Customer Satisfaction Hotels Marketing Customer Centricity 72

C Space

APRIL 18, 2019

Dan Sills is the producer of Outside In , a podcast that explores changes in business and consumer behavior and where the two converge. I went back and listened to other Outside In episodes and noticed that many of our guests had spotted an inflection point early and, therefore, redrew the roadmap. Associate Director at C Space.

Apparel 40

Apparel Social Media Entertainment 2002 40

West Monroe

JUNE 20, 2022

in 2019 for $5 billion, has since more than doubled in revenue , in part through recent acquisition of $2 billion specialty animal hospital and emergency medicine providers. Consumer (and provider) expectations of care channels, experiences, and conveniences are growing exponentially. Key trends. Own the experience. Key trends.

Healthcare 52

Healthcare Multi-Channel 2021 Innovation 52

West Monroe

JUNE 20, 2022

in 2019 for $5 billion, has since more than doubled in revenue , in part through recent acquisition of $2 billion specialty animal hospital and emergency medicine providers. When done right, such expansions can drive real results: National Veterinary Associates, a global pet platform acquired by JB Holding Co.

Healthcare 40

Healthcare Multi-Channel 2021 Innovation 40

West Monroe

JUNE 20, 2022

in 2019 for $5 billion, has since more than doubled in revenue , in part through recent acquisition of $2 billion specialty animal hospital and emergency medicine providers. Consumer (and provider) expectations of care channels, experiences, and conveniences are growing exponentially. Key trends. Own the experience. Key trends.

Healthcare 40

Healthcare Multi-Channel 2021 Innovation 40

Currency Alliance

MARCH 21, 2019

TechCrunch reports that brands such as Airbnb, Disney, and Twitter have seen a 75% reduction in development lead times by migrating to microservices[i]. Furthermore, if your own brand doesn’t take advantage of microservices, others will – increasing their competitiveness. Today, no brand need submit themselves this risk.

Loyalty 58

Loyalty Banking Loyalty Programs Brands 58

Grade.us

JUNE 2, 2020

Made up of a group of 60+ passionate team members, Traject represents 7 brands, 22 cities, and 11 different countries. We don't have a native mobile app, and it's not currently on our development roadmap (our web app is fully responsive and optimized for mobile though). Brand and account-level reporting. In 2020, Grade.us

2020 47

2020 Management Net Promoter Score Multi-Channel 47

NetBase

APRIL 3, 2020

Social listening offers crucial intel as agencies help brands create crisis plans to get clients through the next four-to-six months. And to begin to sort this out, brands need a way to harness insight to answer questions around what travelers are saying. As the reporting shifts, so too will the consumer sentiment.

Travel 70

Travel Hospitality Consumers Social Media 70

Currency Alliance

FEBRUARY 26, 2019

We believe these trends will occupy most brands’ efforts during 2019. Therefore, we offer this fairly extensive summary of what most brands should be doing with their loyalty programs to maximize business impact this year. In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

SurveySensum

JULY 14, 2020

It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. While many brands are struggling to deliver the relevant and delightful experiences to the customers, certain Customer Experience Leaders have broken the code and delivered what is considered to the best!

2020 132

2020 Customer Experience Magazine Consulting 132

West Monroe

FEBRUARY 9, 2023

Consumers want a simple, seamless, and secure experience. The process also helps ensure more predictability and higher quality to help companies meet their brand promise, customer demands, and regulatory compliance. There’s no roadmap or policy to rely on, so it’s critical to seek outside expertise or help.

Financial 52

Financial Banking Hospitality Technology 52

West Monroe

FEBRUARY 9, 2023

Consumers want a simple, seamless, and secure experience. The process also helps ensure more predictability and higher quality to help companies meet their brand promise, customer demands, and regulatory compliance. There’s no roadmap or policy to rely on, so it’s critical to seek outside expertise or help.

Financial 40

Financial Banking Hospitality Technology 40

West Monroe

FEBRUARY 9, 2023

Consumers want a simple, seamless, and secure experience. The process also helps ensure more predictability and higher quality to help companies meet their brand promise, customer demands, and regulatory compliance. There’s no roadmap or policy to rely on, so it’s critical to seek outside expertise or help.

Financial 40

Financial Banking Hospitality Technology 40

Circular Edge

MAY 10, 2022

Executives are generally focused on outcomes — using information to achieve objectives, like increasing efficiency, reducing costs and responding to changing consumer needs or market conditions. Restaurants and hospitality. Employees can then proactively mitigate the issue to the extent possible. Financial services. Food and beverage.

Financial 52

Financial Multi-Channel Information Management 52

Qualtrics

OCTOBER 2, 2019

Experience Management (XM) is the discipline of using both experience data (X-data) and operational data (O-data) to measure and improve the four core experiences of any business: customer, employee, product and brand. that interact with your organization.

Healthcare 34

Healthcare Hospitality 2006 Insights 34