CSM Magazine

SEPTEMBER 14, 2023

certification across delivery centers and geographies) CX Impacts Business Research shows companies have made progress on the level of customer care provided, but brands still must do better. Customers are seeking out faster, simpler transactions, more consistency across channels, and easier access to live support.

Consumers 59

Consumers E Commerce Multi-Channel E-support 59

CSM Magazine

JULY 19, 2023

Significant resource planning efficiencies help European customer service outsourcer release valuable time back into customer care. Established only 10 years ago in Motherwell, Scotland, Ascensos has expanded its operations significantly and is today a leading European contact centre outsourcer in consumer retail.

Multi-Channel 52

Multi-Channel 2013 Social Media Customer Care 52

CSM Magazine

APRIL 1, 2020

According to the latest statistics, customer service is becoming increasingly important to consumers and business buyers. In fact, 96% of people surveyed by Microsoft maintained that customer service plays an important role when choosing which company to engage with. Facilitate Multi-channel Customer Care.

Customer Service 52

Customer Service Multi-Channel Social Media Customer Care 52

Team HGS

MARCH 6, 2019

Companies worldwide are putting significant effort and technology investments into improving the customer experience, providing the people, process, and technology to support an omnichannel environment. How HGS Supports Increasing Customer Expectations. HGS is proud to be recognized in the “2019 Training Top 125” by Training Magazine.

Multi-Channel 40

Multi-Channel 2018 2019 Magazine 40

NetBase

APRIL 25, 2019

If sales are up or down, social data – i.e., consumers talking to you on social media – tells you why. How are you doing with customer care? What do consumers want from brands in your category moving forward? 4 Tools to Assess Your Best Channels. Price: Get in touch for custom pricing.

Social Media 83

Social Media Multi-Channel Demo Consumers 83

NetBase

APRIL 25, 2019

If sales are up or down, social data – i.e., consumers talking to you on social media – tells you why. How are you doing with customer care? What do consumers want from brands in your category moving forward? 4 Tools to Assess Your Best Channels. Price: Get in touch for custom pricing.

Social Media 66

Social Media 2019 Multi-Channel Demo 66

CSM Magazine

JUNE 16, 2023

The platform links up perfectly to CRM systems, back-end tools, and other applications, allowing for self-service and making sure the user experience is identical across multiple channels. Consumers can choose their preferred automated channel and receive immediate help in any language, 24/7.

Customer Service 52

Customer Service Virtual Agent Omnichannel Multi-Channel 52