Consumers Customer Expectations Customer Experience Guest Experience 
InMoment XI
FEBRUARY 7, 2024
The coming year is no exception, as consumers across the globe plan to make travel a priority, despite ongoing economic uncertainty. According to a recent report, 81% of consumers plan to travel the same amount or more in 2024, compared to 2023. Instead, 71% of consumers expect personalization from the businesses they choose.
InMoment XI
JANUARY 17, 2024
In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. More on this later.)
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CSM Magazine
JUNE 5, 2024
The hospitality industry continuously evolves, with customer expectations rising yearly. Staying informed about current trends can help businesses provide memorable guest experiences. Here are some key customer experience trends shaping the hospitality industry today.
InMoment XI
JANUARY 16, 2024
Artificial intelligence will not replace agents in the near future but provide readily available resources and insights to empower them to effectively solve customer inquiries and deliver exceptional customer experience. These virtual concierges enhance the overall guest experience.
Think Customers
MAY 10, 2016
These days, it seems as if all customers have heightened expectations for receiving consistent customer experiences. I recently had a chance to discuss some of the components of delivering a luxury customer experience with Ana M.
ShepHyken
DECEMBER 17, 2019
Tips to Creating an Amazing Customer Service Experience in Hotels and Beyond. They discuss Rupesh’s “secret sauce” to creating an amazing guest experience across his hotels, and how those ideas can translate to the larger customer service world. Find ways to personalize your customers’ experience.
Playvox
APRIL 14, 2022
Service standards help to establish positive and effective interactions between a customer and a business. For example, in a restaurant, customers expect a level of promptness, friendliness, service-mindedness, and food-oriented knowledge. A large part of their customer experience success is due to careful workforce planning.
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