Kustomer

MARCH 12, 2020

The original concept of delighting customers stemmed from the theory it would create more loyalty and increase the amount of money a consumer would spend. Dixon’s research concluded that the “customers whose expectations [were] exceeded, are actually no more loyal than those whose expectations [were] simply met.

2010 52

2010 Customers Multi-Channel Net Promoter Score 52

BirdEye

SEPTEMBER 11, 2023

Every business works to keep its customers happy, provide the best service, and become the #1 choice for its customers. This is especially true for multi-location businesses catering to local customers. A positive customer experience, as necessary as it is, is a significant challenge for many businesses.

Customer Experience 113

Customer Experience Social Media Multi-Channel Omnichannel 113

ijgolding

MARCH 22, 2017

The customer has always been at the heart of every business, be it a street vendor selling hot dogs or a multi-national firm selling a wide range of products. Multi-national food & beverage corporations like The Coca-Cola Co. or Consumer companies like Unilever and P&G can be quoted as perfect examples.

E Commerce 81

E Commerce Customer Experience Multi-Channel E-support 81

Magellan Solutions

JULY 28, 2021

The acceleration in consumer behavior change in 2020 has made an omnichannel strategy more important than ever. Consumers will always want better prices, selection, and convenience. Meet customers where they are. Consumers have been engaging in transactional activities for thousands of years. Sales channels.

Omnichannel 52

Omnichannel Multi-Channel 2022 Retail 52

Eptica

OCTOBER 31, 2019

In all of these cases being able to cope with demand and deliver the experience that customers expect is central to remaining competitive and, especially in the case of the hard-pressed retail sector, can even impact survival. Many of these will be in contact center roles, providing support and advising customers.

Multi-Channel 62

Multi-Channel Retail E-support 2019 62

CSM Magazine

JUNE 12, 2020

Emergent technologies have forever changed traditional customer service support. Lampton look at the state of customer service in the digital age. Rising customer expectations and increasing brand loyalty competition are driving the need to provide greater value-driven service to both consumers and stakeholders.

Customer Service 52

Customer Service E Commerce Virtual Agent E-support 52

Comm100

FEBRUARY 25, 2021

Remote accessibility to essential services like healthcare is a top priority amongst patients and consumers, with more people listing ease of access and convenience ahead of quality of care. . The pace at which healthcare providers are unveiling digital customer service options doesn’t just hurt customers–it’s bad for business.

Healthcare 52

Healthcare Customer Service Omnichannel Multi-Channel 52

Magellan Solutions

NOVEMBER 8, 2019

To ensure you’re not falling behind, you need to keep an eye with the latest e-commerce trends, as most of them are already changing the world of online retailing. Here are the top e-commerce trends this 2020: Get Personal. According to a study , 60% of the total e-commerce traffic comes from smartphones and tablets.

E Commerce 40

E Commerce 2020 E-support Social Media 40

CXApp

JUNE 5, 2018

Customer Experience In 2018, Thus Far… Several changes have come to pass over the last six months or so, and it’s important we take a look at them before turning our gaze forward. Customer Expectations Have Increased Considerably You can blame modern technology and devices. That’s no longer the case. What does it mean for you?

2018 40

2018 Multi-Channel E Commerce E-support 40

CXApp

JUNE 5, 2018

Customer Experience In 2018, Thus Far… Several changes have come to pass over the last six months or so, and it’s important we take a look at them before turning our gaze forward. Customer Expectations Have Increased Considerably You can blame modern technology and devices. That’s no longer the case. What does it mean for you?

2018 40

2018 Multi-Channel E Commerce E-support 40

Bold360

NOVEMBER 21, 2016

Dubbed “The Year of the Customer” by thought leaders and analysts back in Q1, 2016 is the year in which businesses are learning valuable lessons about the importance of placing the customer at the center of marketing, onboarding, and ongoing customer support processes. Kevin Leifer. Kean Graham. Greg Dewald.

2016 111

2016 2017 Customer Experience Social Media 111