Eptica

DECEMBER 2, 2016

Consumers are feeling cautious but in control. Make even greater improvements in online customer experience A ‘one size fits all’ no longer works for today’s demanding consumers. It also emphasizes the need to pursue an “app +” strategy on mobile which embraces moment marketing.

Retail 72

Retail E Commerce 2016 Touchpoint 72

Joe Rawlinson

JULY 8, 2015

Research from Accenture highlights that 68% of Millennials demand an integrated, seamless experience regardless of the channel. So perhaps this one area where retailers can improve – by creating an online experience that is closer to the in-store experience. Lessons on online retailing can also be learnt from the East.

Customer Service 144

Customer Service Social Media E Commerce Retail 144

LoyaltyPlus

NOVEMBER 19, 2020

They are directing resources online, hoping to attract not only the usual e-commerce enthusiasts, but those who may – because of current circumstances – explore other avenues to grab hot deals. Marketing plays a significant role. LoyaltyPlus agrees that in 2020 it is definitely not going to be ‘business as usual’.

Retail 52

Retail Loyalty E Commerce 2020 52

C3Centricity

APRIL 29, 2020

Fast forward a decade or so, and supermarkets are scrambling to catch up as start-ups in many developed countries are giving this new type of freedom to consumers. Of course, for me, planning for the future is simply a matter of taking the consumers’ perspective and what they (will) want. So what is a poor manufacturer to do?

Retail 71

Retail E Commerce Apparel Transportation 71

CSM Magazine

MAY 24, 2021

For a brand that truly wants to craft a seamless online experience, every step of the customer journey matters. That could mean using e-commerce returns management software to create a portal where customers can easily send back and track their packages. A better marketing approach.

E Commerce 52

E Commerce Social Media E-support Presentation 52

Eptica

FEBRUARY 26, 2016

With so much spend now gravitating online, it’s particularly important for bricks and mortar retailers to match or even exceed online customer experience if they want to thrive. How can the physical store environment distinguish itself from an online experience? consumers spent $1.5

Retail 50

Retail E Commerce Customer Experience Apparel 50

Oracle

AUGUST 27, 2019

What is e commerce? In fact, e commerce was often used as shorthand for online retail, as those businesses were among the first to enlist the internet as a point of sale. What is e commerce today? This widening of the field has brought with it a re-think in how commerce is conducted online.

E Commerce 58

E Commerce E-support B2C Retail 58

Service Untitled

DECEMBER 24, 2010

A Christmas Customer Satisfaction Index survey showed Amazon as the top online retailer to best satisfy consumers during the busy holiday shopping season. Smaller online companies are going to be eaten like the small fish in the big bowl if they don’t use additional resources to continue to improve their services.

Customer Satisfaction 44

Customer Satisfaction E Commerce Rewards Programs Retail 44

ijgolding

MARCH 22, 2017

or Consumer companies like Unilever and P&G can be quoted as perfect examples. In fact, for almost every product we use or consume in our daily life, we can find at least one alternative product. Digital has helped organizations through consumers advocating the brands and products across online channels. and Pepsi Co.

E Commerce 81

E Commerce Customer Experience Multi-Channel E-support 81

Lumoa

JUNE 26, 2023

A marketing strategy with an 89% retention and an even better purchase rate – sounds unreal, right? But with an omnichannel marketing strategy, these numbers are quite achievable. You can also achieve similar figures by building an omnichannel customer experience tailor-made for your business.

Omnichannel 83

Omnichannel Customer Experience Net Promoter Score Social Media 83

Beyond Philosophy

JUNE 4, 2015

If you are separating the online channel from the brick and mortar channel, or the mobile online experience from the mobile app, you are missing the advantage of having a consistent experience. So they combined budgets and marketing teams to create one team that did it all together. Meld the Worlds.

E Commerce 141

E Commerce Sports Retail Omnichannel 141

C Space

MAY 22, 2020

Digital learning and talent management brands Skillsoft and SumTotal held a live global experience for learning, talent, and business leaders virtually this year, after a last-minute dash to turn their usual face-to-face event into an online experience. global market share. million minutes of content.

2020 52

2020 Brands E Commerce Travel 52