contact-center-platform integrations servicenow 
CSM Magazine
APRIL 27, 2022
The embedded offering will allow ServiceNow customers to access session replay tools within the platform for the first time. Quantum Metric, the Continuous Product Design platform for customer-driven digital experiences, today announced an integration with ServiceNow to extend insight into individual customer experiences.
eGain Blogs
OCTOBER 19, 2021
Powering the hubs is the eGain Composable Experience Platform , an open, secure, and scalable platform with an expanded set of capability dots (à la Gartner’s Packaged Business Capabilities). Configure bulk re-skilling actions using dynamic business logic and schedule them for Cisco CCE contact centers.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Totango
JULY 18, 2018
Most often, Customer Support teams are considered to be in the “cost center” column rather than the “profit center” column. Companies with a higher level of “Digital Maturity,” those led by teams which have taken advantage of the power of new data integrations in their decision-making, outperform those who haven’t.
NetBase
MAY 25, 2020
There are companies like Twilio that make it entirely workable : Transforming customer communications, Twilio is a cloud platform that allows companies to engage customers across networks –SMS, voice, video, WhatsApp, email and more. They offer SaaS that supports everything from call identification to customized contact centers, and more.
Kustomer
FEBRUARY 11, 2024
Zendesk is, without any doubt, a powerhouse customer service platform. This guide provides a comprehensive breakdown of Zendesk’s features, pricing model, third-party integrations, and more. The live chat function can also be integrated with the ticketing system. Want to fast forward?
ProProfs Chat
NOVEMBER 17, 2017
Toll-free numbers, website “Contact Us” messages and live chat will not be enough. Social platforms will need to be monitored to respond promptly to concerns and complaints that may not even be directed to them but may be simply a customer venting. Companies like ServiceNow, AskSpoke, Neva, and Espressive are some to watch.
Kustomer
FEBRUARY 6, 2024
Among literally hundreds of things to consider, your business needs to factor in cost, scalability, integration and deployment options, as well as long-term value. While customization and integration options may be more limited compared to enterprise solutions, they still effectively meet the needs of SMBs for managing help desk operations.
Expert insights. Personalized for you.
52 
Let's personalize your content